Overview
A chartered professional membership body has a contract opportunity available that is likely to extend, initially up to May 2027, for a Volunteer Coordinator or Events professional to join them to help support their professional volunteer networks with customer service, administration and events coordination. This opportunity offers flexible hybrid working arrangements.
Responsibilities
* Support volunteers in the organisation and promotion of online and in-person events, as well as supporting during events and meetings.
* Act as an ambassador for the organisation at local and national events.
* Provide administrative support to the volunteer management team, including being the first point of contact for day-to-day communications with key stakeholders, responding to queries in a timely and helpful way, liaising with IT when volunteers have IT issues, and maintaining up-to-date contacts and records for all volunteers.
* Attend events in person to provide on-site support.
* Note: There is occasionally a need to attend an evening in person, which can be taken as time off in lieu. Team members work collaboratively to cover this need in turns.
Qualifications and Skills
* Experience of working with volunteers and in a customer-facing role.
* Good communication skills with the ability to build strong working relationships with colleagues and members via email, phone and face-to-face.
* Excellent attention to detail and the ability to keep accurate, up-to-date records.
* Excellent IT literacy, especially Microsoft Office and using a CRM database.
* Experience with setting up webinar and online meeting platforms, such as MS Teams, Zoom, etc.
* Strong time-management and organisational skills, with the ability to multi-task and coordinate other people/diary management.
* Self-motivated, proactive and driven.
Details
* Salary: £34,000 - £36,000
* Contract: Fixed term, likely to extend
* Closing date: 17th June
If you require any assistance or adjustments to the application process to help you participate, please contact us so we can support you.
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