About Us
Journey is a leading hotel marketing agency, revolutionising the luxury hospitality and travel industry through creativity, incomparable industry knowledge, and digital disruption. Working with the best luxury hotels and resorts in the world, empowering growth and increasing revenue through innovation, collaboration, and technology solutions.
Before we get started, there are three things you need to know.
At Journey, we will always have an entrepreneurial spirit. We started off as a team of six and have never forgotten our humble roots. To thrive you will need to embrace this mindset. We all roll up our sleeves, we help each other out, we admit if we are struggling, we lean on one another and we leave ego at the door. That is very important.
Everyone plays a part. We are a business of collaboration and sharing, be it ideas, time, skills, knowledge, energy or snacks...we are in it together. Our clients are considered part of our business and we treat them with the same inclusive respect and consideration.
What You'll Do
As a key member of the Account Management Team, you’ll support the delivery and day-to-day management of luxury hotel client accounts, both in the UK and internationally. Your role is all about keeping things moving - ensuring work is organised, delivered on time, and always aligned to what the client needs.
You’ll work closely with Account Managers, as well as our Product Performance, Digital, and Studio teams, helping to coordinate activity across campaigns, websites, and ongoing digital programmes. Along the way, you’ll build a strong understanding of how our work drives commercial results for our clients.
* Support Account Managers and Senior Account Managers in the day-to-day running of luxury hotel client accounts, helping to maintain strong and positive client relationships
* Join client calls and meetings, capturing actions and ensuring follow-ups are tracked and delivered
* Work closely with Digital, Content, and Studio teams to ensure all deliverables are completed on time and to brief
* Assist in the planning and delivery of campaigns and ongoing digital activity across key channels
* Monitor progress of tasks and proactively follow up with internal teams to keep projects on track
* Support with website updates and content amends, including image swaps and basic content changes
* Help ensure all client account data, documentation, and reporting are accurate and up to date across Journey systems
* Assist in gathering performance data and insights to support reporting and ongoing optimisation
* Build an understanding of client objectives and how digital marketing activity supports commercial outcomes
* Develop knowledge across Product, Paid Media, Paid Social, and Web through hands‑on experience
What You'll Bring
Skills & Experience:
* 1+ year client or customer-facing experience
* Foundation understanding of digital marketing (e.g. Google Analytics or similar)
* IT savvy (ideally Mac)
* Strong organisational skills with the ability to manage multiple tasks and priorities
* A proactive mindset with a willingness to learn and get stuck in
* Interest in hospitality, marketing, or technology (preferred)
About Us
Think of your role here as more than just a job; it's about shaping your future, one hotel at a time. We're a team of innovators, strategists, storytellers, and engineers, all with a few things in common. We love hotels, we get results, and we provide great online experiences for hoteliers and their guests. Our work can be challenging, but we're firm believers that when you love what you do, you do it well.
Find out more here: https://journey.travel/about-us/careers
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