Apply before 11:55 pm on Thursday 5th February 2026
About the Company
The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right. We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.
About the Role
The Infected Blood Compensation Authority seeks an ambitious head of Advanced Analytics & Intelligence, to lead how we use current and emerging techniques so we might make swift payments to victims of infected blood. IBCA is responsible for administering a compensation scheme that will process millions of pages of evidence across medical records, minutes of meetings, and other data, as well as flows of information to and from government departments, health agencies and other bodies. The data landscape is complex and delivering an efficient service will rely on making data work hard on our behalf. The postholder will lead the development of data solutions to support managing fraud, evidence processing to help speed up decisions as well as developing tools that allow us to better understand and engage with those who should engage with the scheme. The opportunity for the postholder to have an impact on those who deserve compensation is huge, and suits a candidate looking to bring their leadership and experience to bear and make a real impact to real people.
Responsibilities
* Strategic Technical Leadership: Provide visible leadership to the Analytics team, supporting the Deputy Director to shape the data management function and vision. Collaborate with other areas of the data Directorate and wider business areas, including understanding data analytics needs across the department and ensuring IBCA is making data informed decisions.
* Performance Analysis: Oversee the creation of Performance Frameworks to enable decision making by leadership at all levels and set up of Google Analytics across the organisation to support future service assessments.
* Business Intelligence/reporting: Establish and maintain the standards for a self-service reporting environment. Own key intelligence products (primarily built in Tableau and Google Looker) that are shared with the Executive Committee/the Board, and other stakeholders, including HM Treasury, and the Cabinet Office.
* Develop Demand Insight: Develop better understanding of our claimant cohorts and develop forecasting capability, ensuring effective communication and interaction with those involved in the compensation scheme.
* Champion Data Science, AI, and Machine Learning: Advocate for and demonstrate the benefits of data science, AI (including generative AI), and machine learning to tackle organisational challenges such as operational efficiency, forecasting, fraud mitigation, and cohort analysis.
* Innovation in Evidence Processing: Lead the development of advanced tools, including image processing / beyond OCR of materials, including emerging methods combining image-text and voice-text transformers, to automate and accelerate the processing of complex evidence.
* Fraud & Intelligence Roadmap: Own the technical roadmap for fraud detection. Provide data expertise to fraud management roles to safeguard the scheme’s integrity.
* Trauma-Informed Practice: Ensure all data strategies and decisions are made with sensitivity to the lived experiences of the community we serve.
Person Specification
* Technical Expertise: A strong background in Data Science and AI, with the ability to lead the development and procurement of sophisticated technical products;
* Strategic Thinking: Experience in translating strategic priorities into clear, outcome-focused objectives for multi-functional teams;
* Communication: The ability to convey the benefits and risks of complex technical methods to non-technical audiences and senior stakeholders;
* Collaborative Leadership: A proven ability to build and maintain networks across government and external partners to achieve shared goals;
* Resilience & Decisiveness: The ability to make bold, trauma-informed decisions in a fast-paced, evolving environment;
* Culture & Inclusion: A commitment to embedding a culture of inclusion and wellbeing, valuing the diversity of experiences within your team.
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
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