Delivering Excellent IT Services
We're seeking an accomplished IT Service Delivery Manager to lead our internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is pivotal in ensuring our internal infrastructure supports business efficiency, compliance, and growth.
Key Responsibilities:
• Oversee the performance of internal IT systems
• Manage relationships with external vendors and contracts
• Lead SLAs, KPIs, and incident/change processes
• Ensure adherence to key compliance frameworks (ISO 27001, SOC 2)
• Own budgeting, procurement, and innovation initiatives
• Collaborate effectively with senior stakeholders and the executive team
Requirements:
• At least 3 years of experience in internal IT service delivery
• Strong knowledge of vendor management and ITIL principles
• Experience working in cloud environments and compliance frameworks
• Excellent communication and problem-solving skills
What We Offer:
• Hybrid working model | Onsite gym | BUPA healthcare | Free parking | Pension | 25 days holiday