Job Description
Job Description:
We’re looking for a hands-on Service Manager to lead the workshop and field-based service team for a leading supplier of turf and agricultural machinery in the Sheffield Park area.
This is a great opportunity for someone with technical service leadership experience in agricultural, plant, construction, or groundcare equipment, who’s also confident managing people, process, and customer expectations.
You’ll oversee a team of technicians, manage service delivery against customer contracts, improve workshop performance, and help grow the service offering through improved efficiency and customer care.
Key Responsibilities:
* Lead and manage internal and mobile service engineers
* Oversee service contract delivery and help grow contract uptake
* Monitor workshop performance, repair times, and operational efficiency
* Handle technical escalations, warranty work, and rework campaigns
* Support apprentices and ongoing team development
* Provide first-line technical advice to customers
* Collaborate with other departments on quality, training, and technical support
* Manage budgets and support commercial growth of the service function
* Ensure Health & Safety compliance across the team
* Maintain a high level of customer satisfaction and service standards
Required Skills & Experience:
* Previous experience as a Service Manager or in a senior service role (e.g. Assistant Service Manager, Workshop Manager)
* Background in turf care, agricultural, plant, or construction machinery
* Strong technical understanding (engines, electrics, hydraulics)
* Excellent communication and leadership skills
* Commercial awareness and the ability to manage budgets
* Confident with Microsoft Office and basic service admin processes
* Full UK driving licence
If you’re looking for a fresh challenge and want to lead a capable, close-knit team within a respected industry name, we’d love to hear from you.
Apply now or get in touch directly to learn more.