Trust 2nd line it support engineer - twynham learning core services

Job Details

Start date: ASAP (subject to pre‑start checks)

Contract term: Permanent

Working hours: 37 hours per week – 8:30am‑4:30pm Monday‑Thursday, 8:30am‑4:00pm Friday (30 min unpaid lunch break)

Weeks per year: Year‑round contract

Grade: 7

Salary range (per annum): Support staff salary points 8 – 14; £26,824 to £29,540 (FTE) – with a pay award pending

Location: Twynham Learning Core Services ("Head Office") – co‑located with The Grange School in Christchurch, Dorset; travel to all trust schools (BCP conurbation) and occasional remote work

Reports to: Trust IT Manager

About the Role

You will help shape the IT system across a modern, secure digital environment, supporting a broad range of technologies. You’ll troubleshoot issues through multiple channels and explain solutions clearly to both technical and non‑technical users.

Responsibilities

• Work closely with the Trust IT Lead to implement forward‑thinking ICT systems
• Protect the security of the core network, servers, cloud services, and end‑user systems
• Support Windows, Google, and Apple environments
• Champion new technologies that enhance teaching, learning, and staff productivity
• Promote and safeguard the welfare of children and young people in accordance with Safeguarding and Child Protection policies

Qualifications

• Experience in a 1st or 2nd line IT support role
• Windows Server, M365, and Active Directory skills
• Experience with network configuration
• Experience in mobile device management (Intune, Jamf, Endpoint Manager), Microsoft Configuration Manager, and backup systems

Skills

Problem‑solver with excellent communication skills, a proactive mindset, and a passion for improving systems. Live our Twynham Learning employee values: “Aim high”, “Keep improving”, “Don’t leave anyone behind”, “See the bigger picture”.

Benefits

• 26 days’ holiday leave per year, increasing to 29 days with service
• Automatic membership of the Dorset Local Government Pension Scheme
• Free, confidential Employee Assistance Programme providing counselling, financial, legal, and practical support, and online well‑being resources
• Trust‑wide intranet with news, information and resources
• Local staff discounts (gym, beauty, chiropractic, cycle shops, restaurants, motoring, DIY stores)
• National discounts on large brands
• Staff room with complimentary tea and coffee
• Free on‑site parking
• Opportunity to work in a progressive multi‑academy trust and in a beautiful area of the South Coast

Equal Opportunity

Twynham Learning values diversity and inclusiveness. We aim to eliminate unlawful discrimination and promote diversity throughout our workforce. We do not discriminate on the basis of age, disability status, gender reassignment, marital/partnership status, pregnancy/maternity, race, colour, national origin, religion, sex or sexual orientation. Only people who can evidence their right to work in the UK will be considered. We are committed to robust Safer Recruitment processes and will conduct an enhanced criminal records check. Candidates must disclose all unprotected spent and unspent cautions and convictions. It is an offence to apply if you are barred from engaging in regulated activity with children.