Job description
Customer Solutions Engineering (CSE) Manager
Location: Keighley | Type: Vollzeit | Posted: vor 2 Tagen | Job Requisition ID: R0650399
Purpose of the Role
We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager to lead our high-performing engineering team in London. You will be responsible for delivering innovative, customer-centric solutions in the lift industry, driving strategic improvements, fostering a culture of continuous innovation, and ensuring operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, emphasizing customer-centric stakeholder collaboration, technical leadership, and business impact.
Key Responsibilities
Strategic & Operational Excellence
* Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
* Drive process improvements and implement best practices to enhance efficiency and quality.
* Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
* Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
Innovation & Technical Leadership
* Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
* Provide technical consultancy to internal teams and external customers, influencing specifications and solution design.
* Ensure compliance with engineering policies, safety standards, and local codes.
* Promote collaboration across departments to drive shared success.
Performance & Results Focus
* Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
* Manage costing strategies for cost-effective solutions.
* Deliver inputs for sourcing and supply chain planning.
* Support sourcing strategies and supply chain optimization with expert insights.
Client & Stakeholder Engagement
* Act as a trusted advisor to Sales, Operations, Supply Line, and clients, delivering value through technical consultancy and pre-tender guidance.
* Participate in client engagements to influence specifications and exceed customer expectations.
* Build strong internal networks with cross-functional teams to enhance collaboration.
Leadership & Team Development
* Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
* Set development roadmaps aligned with business targets.
* Conduct performance reviews and coaching to develop individual and team potential.
* Foster a culture of accountability, innovation, and continuous improvement.
Skills & Experience
* Proven leadership in managing teams in complex projects.
* Exceptional stakeholder management and communication skills.
* Proficiency in Microsoft Office, SAP, and data analysis tools.
* Analytical mindset with a passion for solving complex problems and driving results.
* Ability to challenge the status quo and implement improvements.
* Deep understanding of engineering principles and project cost management.
* Excellent problem-solving and communication skills.
What KONE can offer
We offer a competitive salary, 25 days holiday plus 8 bank holidays, 1 volunteering day, pension scheme, development opportunities, and reviews to support your growth. Benefits include a company car, bonus, private medical insurance, GymFlex membership, dental insurance, discounts, prolonged disability insurance (PDI), long service awards, hybrid working, 24/7 GP support, and wellbeing access.
Wir bei KONE setzen auf eine innovative und partnerschaftliche Arbeitskultur, in der wir den Beitrag jedes Einzelnen schätzen. Mitarbeiterbindung ist uns wichtig, und wir ermutigen unsere Mitarbeiter, sich einzubringen und Ideen auszutauschen. Nachhaltigkeit ist integraler Bestandteil unserer Kultur. Wir befolgen ethische Geschäftspraktiken und fördern ein respektvolles Miteinander, in dem Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, unterstützen wir Sie dabei, Ihre beruflichen und persönlichen Ziele zu erreichen und ein ausgewogenes Leben zu genießen.
Weitere Informationen finden Sie unter www.kone.com/careers
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