Role: Team Leader
Location: Liverpool, office based
Working hours: Monday to Friday, 37.5 hours between 9am and 5:30pm
Salary: £34,710 - £37,752 plus an achievable annual bonus of £2500, paid quarterly
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
What you will be doing:
1. Lead a team of Repair Progression Handlers
2. To deliver outstanding customer service to create a positive customer journey
3. To deliver on out claims promise efficiently, smoothly and empathetically
4. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and...