The Role and Responsibilities of the Graduate Legal Consultant:
You will be fielding leads over telephone, email or live chat from members of the public seeking legal advice or representation. Your job will be to gain an understanding of their needs and to quickly match them with the appropriate legal professional, and where possible convert the lead to a successful introduction.
* Log each lead in the CRM.
* Triage leads to gauge viability based on their core services, and either accept the lead, recording details (e.g. area of law and instruction type) in the bespoke case management system, confirm availability of suitable professional, and progress to quote and, hopefully, conversion, or disqualify the lead in CRM and signpost to other more appropriate services.
* Be available to the client throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion.
* Collaborate with both internal (e.g. marketing, technology) and external stakeholders (e.g. solicitors, chambers and marketing partners) to define and achieve growth objectives and raise brand awareness through networking.
Skills and Knowledge Required for the Graduate Legal Consultant role:
* A graduate with a 2.1 or above. Suitable for a law graduate but also graduates from other disciplines who has an interest in the law, sales and customer service.
* Ideally experience of working in a fast-paced, consumer-facing team.
* Strong verbal and written communication skills.
* High level of attention to detail and commitment to quality.
* Ability to prioritize, plan and organize workloads in a busy working environment.
* Creative and innovative problem-solving.
* Excellent interpersonal skills and team-player mentality.
* Professional, empathetic and patient telephone manner.
* Competent IT skills (primarily Microsoft Office).
The Company
VC-backed, tech-enabled legal firm that is currently undergoing a rapid period of growth as they seek to disrupt the legal market. Their goal is to help provide direct access to the best legal advice in a fast and cost-effective way. As part of their rapid growth they are seeking ambitious individuals with an interest in law and the legal sector, and enjoy solving problems and dealing with customers.
Job Type and Start Date
* Job Type: Permanent, Client Services, Customer Service, Sales, Legal, Graduate, Consultant
* Start Date: September/October
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