Contact information
For enquiries about the role please contact; Melanie Quinn, Performance Team Lead, on m.quinn6@nhs.net.
About the role
Do you want a role where you can make a difference to thousands of patients lives every single day? Where your work enables our teams of doctors, nurses and other healthcare professionals to deliver care and treatment to our patients? If so, have you considered working in our outpatient administrative services at Mid Yorkshire Hospitals? An exciting opportunity has arisen within our Access Booking and Choice team for permanent full time and part time positions as Referral and Appointment Co-Ordinators.
This post offers the chance to work in a fast-pacing working environment, where you will be able to develop and strengthen your skills and abilities.
We are looking for hard working, genuine and friendly individuals with excellent communication skills to work with our friendly team. If you are short-listed, you will be offered an interview, which will include an IT test. If this is completed successfully, you will then have an interview.
Please note that the requirement will be working 5 over 7 days, including evening and weekend working.
Main duties
* Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS), the electronic referral system, patient records, order communication system, digital call handling system, Microsoft packages, particularly Excel.
* The post holder will be required to work in a fast paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.
* To frequently sit and concentrate using multiple computer screens for a substantial proportion of the working day, inputting accurate information using varying computer systems at the same time, often whilst speaking to a patient.
* To provide a dedicated service to individual specialties, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to keep outpatient clinics utilised to optimum levels.
For a full list of the main duties of this role please refer to the job description and person specification.
Essential person specification requirements
Qualifications
* Sound educational background 5 GCSE's Grade C/4 or above
* NVQ 3 in Business Administration or equivalent experience
* ECDL or equivalent
Knowledge and awareness
* Understanding of current challenges facing the NHS locally and nationally
* Knowledge of the GDPR and awareness of confidentiality
Skills and abilities
* Computer literate and experience using all Microsoft packages
* Excellent organisational skills
* Able to work under pressure and to strict deadlines
* Able to work effectively across departmental boundaries
* Frequent prolonged use of IT and telephones
Experience
* Working within a multidisciplinary team
* Experience of working in a customer service environment
* Excellent communication skills to overcome barriers of understanding
* Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Home electronics scheme
* Cycle to work scheme - subject to eligibility criteria
* Car lease salary sacrifice scheme - subject to eligibility criteria
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our careers site .