Salary: £55,000 - 60,000 per year Requirements: We have experience in IT support and systems administration. We have a basic understanding of ITIL, DevOps, Agile, and Kanban principles. We have exposure to Linux administration and troubleshooting. We have hands-on exposure to AWS core services such as EC2, S3, RDS, IAM, and CloudWatch. We understand CI/CD pipelines and deployment automation. We are familiar with monitoring, logging, and observability tools. We have awareness of application platforms and middleware such as Java, Tomcat, Apache, and NodeJS. We use Git and collaborative development workflows. We have basic scripting skills using Shell or Python. We understand containerisation concepts using Docker. We have strong problem-solving skills and attention to detail. We have good communication and interpersonal skills. We are willing to learn and develop within a fast-paced technical environment. We understand incident management and production support environments. We have awareness of security best practices such as IAM roles and secrets management. We have exposure to Guidewire applications. We have exposure to Terraform or Infrastructure as Code (IaC) tooling. We have knowledge of AWS Lambda, serverless, and event-driven architecture. We have experience within insurance or financial services environments. We have experience with EKS / container orchestration, or strong Docker usage. We have experience working in 24/7 production environments, ideally within regulated settings. We understand release management and change controls in regulated environments. Responsibilities: We manage and support AWS services including EC2, RDS, S3, Lambda, and networking, while driving automation using Shell, Python, and AWS-native solutions to improve efficiency and reliability. We help build and maintain CI/CD pipelines using tools such as AWS CodePipeline and Jenkins. We support cloud-based deployment, monitoring, and operational tooling across application environments. We maintain platform availability, resilience, and disaster recovery capabilities, contributing to service reliability improvements (SLIs/SLOs). We participate in deployments, releases, and day-to-day operational support across multiple applications. We monitor system health, including application environments, scheduled jobs, integrations, and message queues, and contribute to logging and alerting standards. We support incident management activities, including triage, troubleshooting, escalation, root cause analysis (RCA), and continuous improvement based on incident trends. We assist with routine maintenance tasks such as data validation, fixes, and batch/integration support. We support containerisation using Docker and follow best practices for image creation and management. We assist with infrastructure and system administration tasks across Linux and Windows environments. We apply Infrastructure as Code (IaC) principles using Terraform. We follow DevOps best practices, including branching strategies and source control using Git and Bitbucket. We contribute to technical documentation, runbooks, and operational procedures using Confluence and Bitbucket. We collaborate in Agile ceremonies with cross-functional teams, including developers, testers, infrastructure teams, and third-party vendors. We support planned out-of-hours changes and incidents where required. We participate in cost-awareness and optimisation activities within AWS environments. Technologies: AWS Lambda BitBucket CI/CD Cloud CloudWatch Confluence DevOps Docker EC2 Git IAM Support ITIL Java Jenkins Kanban Linux NodeJS Python Security Serverless Terraform Tomcat Windows More: We are AND-E, one of the fastest-growing insurance companies, with a warm, inclusive culture and a diverse community built around shared strengths. We are proud to have been recognised as the Best Large Insurance Employer for 2023 at the British Insurance Awards. We offer competitive salaries and a benefits package focused on health, wealth, and lifestyle, including up to 28 days annual leave, a discretionary annual bonus, private medical insurance options, life assurance, wellbeing and financial support benefits, pension advisory services, family-friendly policies, and more, subject to company performance and completion of probation. We champion choice, flexibility, and work-life balance, and we are committed to diversity, equity, inclusion, and reasonable adjustments to support candidates through our recruitment process. last updated 24 week of 2026