Overview
1st Line Support Engineer
Rate - £14 an hour
Duration - 3 months initially
Location - Bath
IR35 - Inside (Must use an umbrella company)
Responsibilities
* Provides all 1st line/2nd line support functions for standard usage of all IT & AV equipment, software and services supported by DDaT.
* Ensures smooth operation of the IT Delivery & Operations Service Desk
* Includes 1st line/2nd line field support for all IT & AV equipment, software and services supported by DDaT.
* Includes provision of Assistive Technology (guidance and support)
* IT Service Desk (1st & 2nd Line Support)
* AV Service Desk (1st Line)
* Laptop Loan (staff)
* Laptop loan (Events)
* AV equipment loans
* IT/AV Support for General Teaching Areas (1st/2nd Line Support)
* IT Support for General Devices (1st/2nd Line Support)
* Laptop loans for digital inclusion (75 devices)
* IT/AV Support for Standard Office Moves & New Builds
* Deployment of standard end user compute devices
* Annual refresh of standard GTA devices
* Production of self-help guides
* Exam laptop standard configurations
* Lecture Capture (1st/2nd line support)
* Remote Support service
* DDaT Activities for Start of New Academic Year
* Proactive maintenance & replacement of AV equipment
* Hybrid Events and Teaching (1st/2nd line)
* Building Project Consultancy
* Support for University Events (1st line)
Technology Stack (Standard Support)
* Topdesk
* Nagios
* BeyondTrust Remote Support
* JISC Online Surveys
* Clearpass
* BluCat network asset management
* Active Directory
* Microsoft Intune
* Jamf
* Microsoft Teams
* Panopto
* Assisted Hearing induction loop (Loopworks)
* Microphone Transmission Systems (eg DECT/ISM70)
* Lighting management systems e.g. Dali, FMX
* Signal management e.g. EDID & HDCP
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