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Job Overview
Working within the perioperative care department you will be supporting the surgical pre‑assessment and the perioperative medicine team by coordinating patients through their pre‑operative journey in the lead‑up to surgery, liaising with multi‑disciplinary teams in the process. The department is busy and will see approximately 10,000 patients a year with around 30,000 outpatient appointments. Our perioperative medicine team is renowned for our research and perioperative guidance.
UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. Development of our staff is central to the delivery of high quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitating your career progression.
Main duties of the job
* Support with the operational and administrative needs of the service, including booking and outgoing appointments, scanning, telephone calls and training new starters in the department.
* Prepare the multi‑disciplinary team (MDT) and liaise with other teams to coordinate patient care.
* Line‑manage several perioperative care administrators, responsible for their appraisals and sickness reviews.
* Act as the first point of escalation to the administration staff and support with any complaints.
* Work flexibly with a combination of onsite and home working once fully trained; core working hours are Monday‑Friday 8‑4.
Qualifications, Knowledge and Experience
Essential criteria
* NVQ Level 4 or equivalent experience, e.g. good knowledge across a range of administrative procedures including non‑routine elements.
* Educated to GCSE (or equivalent) standard, with a pass in English Maths.
* Experience of administration in a customer‑focused environment; supervisory or office management experience.
* Experience of dealing with non‑routine and complex problems, progress chasing, resource and staff allocation.
* Ability to compose correspondence from fragmented instructions.
* Experience in delivering training sessions.
Desirable criteria
* Previous experience of working in an acute hospital setting.
* Competent in the use of ESR and Healthroster.
* Supervisory or office management experience.
Seniority Level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Hospitals and Health Care
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