Do you have exceptional listening skills and a genuine passion for helping others?
Our client, a leading financial services provider, is looking for Vulnerability Customer Service Advisors to join their Customer Care Team. In this role, you'll support customers experiencing difficult life events, such as illness, redundancy, or bereavement. All interactions are handled sensitively, with a focus on empathy, fairness, and providing solutions like repayment plans or temporary support.
This is a distinctive role where you'll be trusted to make decisions that put customers first, ensuring supportive outcomes that meet FCA standards. Candidates must also be able to pass a credit check.
Key Responsibilities
Handle inbound calls and occasional written queries with professionalism and empathy
Support customers in vulnerable or complex financial situations
Agree realistic repayment plans within company policy and regulatory requirements
Assess customer income and expenditure to ensure solutions are affordable
Achieve KPIs while maintaining high service quality
Shifts & Hours
Training: Mon-Fri, 9am-5pm (first 4 weeks)
Post-Academy: Mon-Fri, 9am-7pm and Sat, 9am-5pm
Permanent late shift option (no weekends)
Otherwise alternate Saturdays with a weekday off
Flexibility available if agreed before starting
What's in it for You
£25,500 + bonus (up to 7.5% OTE)
26 days holiday + bank holidays (increasing with service)
Hybrid working after training (2 days office / 3 days home)
Double matched pension (up to 8% employer contribution)
Free meals, parking, gym, and wellbeing support
Holiday buying scheme and Employee Assistance Programme
Candidate Profile
Excellent listening and communication skills
Empathy, patience, and resilience
Strong PC skills (Word/Excel)
Flexible and adaptable in a changing environment
Motivated to deliver the right outcomes for customers
Desirable: Experience in financial services, collections, or vulnerability support
Apply today to join our client's next training academy and start a career where you can genuinely make a difference.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK