Incident Manager
Location: Remote / Hybrid
Contract Type: Contract
Duration: Initial 3–6 months (extension likely)
Day Rate: Competitive, DOE
Overview
We are looking for an experienced Incident Manager to join our team on a contract basis. The successful candidate will be responsible for managing major incidents, coordinating technical teams, and ensuring timely communication and resolution to minimise business impact.
Key Responsibilities
* Lead and manage major and high‑priority incidents end‑to‑end
* Act as the central point of coordination between technical and business stakeholders
* Ensure incidents are logged, prioritised, and resolved in line with SLAs
* Facilitate incident bridges and post‑incident reviews
* Provide clear and timely communication to stakeholders throughout the incident lifecycle
* Identify recurring issues and contribute to continual service improvement
* Ensure incident management processes are followed and improved where necessary
Skills & Experience
* Proven experience in an Incident Manager or Major Incident Manager role
* Strong understanding of ITIL processes (Incident, Problem, Change)
* Excellent communication and stakeholder management skills
* Ability to remain calm and decisive under pressure
* Experience working in fast‑paced, enterprise environments
* ITIL certification (preferred but not essential)
Additional Information
* Contract role with the potential for extension
* Immediate or short‑notice availability desirable
How to Apply
Please apply with your latest CV highlighting relevant incident management experience.