Business: emap
Brand: Property Week
Base Location: Croydon, London – Hybrid
Employment Type: Full-time, Permanent
Salary: £25,000 + 20% Bonus
About our company and the brand:
emap is a progressive B2B media, content, events, subscription and networking business. We connect influential people and organisations with a high-value network of decision-makers, data and ideas through our industry-leading B2B portfolio of brands.
Property Week is the leading news magazine in the UK commercial and residential property sector. With our market-leading print, live and digital platforms, we offer unique access to key decision makers in the property industry.
Role Overview:
Our Client Solutions team offers a range of bespoke media solutions that are tailored to client objectives, ensuring campaign success from inception to completion.
We are seeking a proactive and detail-oriented Client Solutions Executive to support the Head of Client Solutions in delivering high-quality project portfolio of bespoke projects including sponsored content, videos, podcasts, webinars, surveys, think tanks, roundtables and other in-person events. This role involves close collaboration with internal teams and direct client interaction to achieve optimal outcomes and offers an excellent opportunity to gain experience in event coordination and sponsored editorial publishing.
You will be a collaborative team player working in an incredibly fast-paced and dynamic environment and be able to build relationships with our busy internal teams and provide excellent customer service to our clients.
Key responsibilities:
This wide-ranging role will provide essential administrative and operational assistance to the Client Solutions team. You will be pivotal in ensuring seamless execution of projects with the following:
Client Liaison – regular client liaison to keep them updated about ongoing projects and help build valued client relationships
Administrative & Operational Support – schedule and coordinate meetings, manage production schedules and maintain shared team folders, raise POs and handle invoices, assist in compiling post-event attendee feedback, media coverage, testimonials and content analytics. Maintain and update team databases.
Sponsored Content & Production – coordinate with internal editorial, digital and marketing teams as well as external contributors to gather and copy-check content ensuring accuracy. Liaise with designers to prepare content for print and digital formats. Assist in producing promotional content for projects.
Event Logistics – provide administrative support for in-person and online events, such as managing schedules, liaising with speakers, attendees, suppliers and venues, creation and distribution of invitations, guest lists and event materials
Campaign Execution & Promotion –collaborate with internal teams to help campaign implementation across website and social media, ensuring alignment with client goals. Regularly update internal teams with project schedules.
Market Insight – stay informed about industry trends and competitor activity
Cross-Functional Collaboration – work with sales, marketing and digital teams to ensure seamless campaign delivery and client satisfaction.
Event attendance – in London and other UK locations
Skills and experience:
Essential:
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong organisational and administrative skills with the ability to manage multiple tasks simultaneously to tight deadlines
Attention to detail and a proactive approach to problem-solving
Familiarity with social media platforms and ways to grow engagement
Ability to work well in a fast-paced environment
Experience in a customer-facing or B2B role would be preferred for this role
Collaborative approach to work- ability to work as part of a team and independently, demonstrating flexibility and initiative
Friendly and professional manner
Desirable:
Interest in the built environment would be a major advantage for this role
Knowledge of Canva would be a bonus
Ability to quickly learn new software packages
Core Competencies and Personal Attributes:
A driven individual with excellent planning and organisational skills
Ability to multi-task and prioritise workload effectively
Creative thinker and problem solver
Excellent punctuality and time management
Ability to work well under pressure in a fast-paced environment while effectively keeping to tight and moving deadlines
The ability to manage multiple projects, simultaneously, whilst also maintaining a high level of detail throughout
Practical, resourceful and results oriented
Self-reliant, but knows when to ask for guidance, assistance and advice and when to escalate issues
Hard-working and professional with high standards
Creativity and ability to introduce/implement new ideas
Being agile and adaptable to the ever-changing media landscape