2nd Line Complaints Advisor Location: Warrington, WA3 Contract Type: Fixed-Term (6 months) Start Date: 1st December 2025 Hours: Full-time, 37.5 hours/week Grade: 2 Salary: £13.10 per hour Hybrid Working: Available after 8-week on-site induction and successful probation (subject to manager approval) About the Role Our client is passionate about helping everyone enjoy amazing technology. As a 2nd Line Complaints Advisor, you'll play a key role in delivering exceptional customer service by resolving post-sale queries and complaints with professionalism and care. Key Responsibilities Handle customer communications via phone and letter Take ownership of complaints, ensuring first-time resolution Maintain high quality standards to enhance customer satisfaction Work independently and collaboratively to resolve issues Meet individual and team KPIs What You'll Need Strong written communication and conflict resolution skills Proficiency in MS Word, Excel, and general IT systems Ability to thrive in a fast-paced, evolving environment Solid understanding of consumer rights Confidence in managing escalated and challenging situations Working Pattern Rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday Weekend shifts (approx. 1 in 5): Saturday: 9:00 AM - 6:00 PM Sunday: 10:00 AM - 5:00 PM Why Join Us? Performance-based bonus Discounts on the latest tech Wellbeing initiatives Hybrid working options Career development and ongoing training Be part of the UK's largest tech recycler and repairer Diversity & Inclusion We're committed to creating an inclusive workplace where every voice is heard