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We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we’ll support you with benefits including flexible working options, tailored development and training, and opportunities for progression. Plus, you’ll be part of an inclusive workplace where you can be your best, most authentic self.
Responsibilities
* Ensure smooth operations by maintaining standards for safety and efficiency.
* Ensure compliance with food safety and hygiene regulations.
* Lead by example by delivering excellent customer experiences.
* Open and close the café, overseeing operations in the Manager’s absence.
* Recognize and celebrate team members for excellent service.
* Learn our menu thoroughly and assist the team in doing the same.
* Drive sales by ensuring optimal staffing and service delivery.
* Deliver health, safety, and food safety training to team members.
* Support the Café Manager with coaching and development of colleagues.
* Continuously seek improvements to enhance customer service.
* Promote an inclusive environment where colleagues feel respected, valued, and safe.
Requirements
* Experience in hospitality, with Team/Shift Leader roles.
* Knowledge of health & safety and food safety regulations.
Personal Attributes
* Ability to multitask and adapt to changing priorities.
* Confidence in using initiative to improve work processes.
Benefits
Enjoy a fantastic work-life balance along with benefits such as:
* Colleague Clubcard after 3 months – 10% discount, increasing to 15% after each pay period for four days, on most Tesco purchases.
* Request flexible working from day one.
* Retirement savings plan.
* Life Assurance.
* Free wellbeing resources supporting your mental and physical health.
* Exclusive discounts on everyday purchases, dining, and utility bills.
* Uniform provided and supportive policies for all life moments.
* Starting holiday entitlement of 28 days including Bank Holidays.
* Access to colleague networks for support and community.
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