Area Support Manager Swindon, Wiltshire (office and field-based) Permanent, full-time, 37.5 hours per week (5 days in 7, including weekends and bank holidays) Salary: £27,627 - £31,691 per annum Support Retail That Powers Compassionate Care Are you a retail leader who thrives on supporting teams, driving performance and making a meaningful difference in your community? Do you want a role where your leadership directly contributes to care and support for people facing life-limiting illness? At Prospect Hospice, were looking for an Area Support Manager to help strengthen and grow our retail network. Working across our shops in Swindon, Marlborough and north-east Wiltshire, youll play a key role in supporting store teams, improving performance and ensuring our retail operations continue to raise vital funds for hospice care. Why Join Us? Since 1980, Prospect Hospice has provided a dedicated end-of-life care service for people living in Swindon, Marlborough, and north-east Wiltshire. We bring care, comfort, and confidence around the clock, every day of the year. Our aim is to provide excellent, personalised, and compassionate care for everyone in our community who is affected by a life-limiting illness. We work in close partnership with other organisations specifically with local health and social care professionals as well as local people. Working within our community allows us to lead, provide, and influence care so that anyone affected by a life-limiting illness has access to the best possible support when and wherever they need it. What Youll Do As an Area Support Manager, you will help drive the success of our vibrant retail network that raises vital funds to support compassionate hospice care in the community. Supporting store performance, sales and profitability, you will develop and inspire our teams and seek to expand our retail footprint by playing a vital part in new store openings and refits. Analysing sales, identifying growth opportunities and implementing action plans, you will work with store teams to maximise income through strong merchandising, stock management and Gift Aid processes. You will also play a key role in recruiting and developing people, enabling onboarding and inductions, and coaching and supporting managers to build confident, high-performing teams. Additionally, you will: - Ensure stores meet health and safety and presentation standards - Conduct regular store visits and provide management cover - Support warehouse and logistics co-ordination - Contribute to retail and community events What Youll Bring To be considered as an Area Support Manager, you will need: - Proven experience in leading and motivating high-performing teams to deliver against targets - Experience of effective stock control management and product display - Experience of managing and motivating volunteers - Experience of delivering to targets and budgets - Knowledge of P&L management - Good analytical skills - Excellent communication skills - A full, valid driving licence and access to a car for work We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. What We Offer - 27 days annual leave entitlement (plus bank holidays) - Generous contributory pension scheme and life assurance - Discounts with local retailers, gyms and service providers, including Blue Light Discount Card - Employee Assistance Programme - Family-friendly policies and practices - Free on-site parking Join Us This is a rewarding opportunity for a retail leader with experience delivering against targets and budgets and a proven ability to motivate high-performing teams to join our compassionate organisation. Youll play a vital role in helping shape the future of a retail operation that raises millions each year to support people and families living with life-limiting illness. Whats more, with a well-rounded benefits package, flexible working and a genuinely inclusive environment, this is the perfect role in which to grow your career while contributing to something profoundly important. So, if youre ready to help build a stronger future for hospice care and lead teams with passion and purpose, please apply via the button shown. Closing Date: Friday 15 May 2026 First Interviews: via Teams on Tuesday 26 May 2026 Second Interviews : in-person on Tuesday 2 June 2026 We review applications as they are received and may close the vacancy early. Candidates are therefore advised to apply early. Other organisations may call this role Area Manager, Retail Area Manager, Regional Retail Manager, Retail Support Manager, Multi-Site Retail Manager, District Manager, Retail Operations Manager, or Area Operations Manager. Webrecruit and Prospect Hospice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.