Duties/Responsibilities
Location: Between our Huntingdon or Peterborough sites
Salary: £40,000 to £45,000 Depending on Experience
Working Hours: Monday to Friday 9:00 to 17:00
Contract Type: Permanent Full Time
Benefits: 25 days annual leave + Bank Holiday, Company Sick Pay, Company Pension, Private Health Care after 6 months of employment with us, plus access to our Flex Benefits Scheme with access to discounts.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
What you'll do:
High Level Accountabilities:
1. To effectively manage the Performance service stream within mobilisation and transition of new accounts in line with the established M&T Standard Operating Procedure and accredited project management principles
2. To ensure the Helpdesk and scheduling function of the account is set up sufficiently and the CAFM setup to compliment these functions
3. To successfully manage and complete effective account recoveries and various change initiatives as and when required
4. To support EMCOR UK’s Business Development Team in selling EMCOR UK’s Mobilisation and Transition and performance/customer excellence product to new and existing clients
5. To be an effective member of EMCOR UK’s Mobilisation and Transition team and complete wider activities to support the strategy of this team
Roles & Responsibilities:
6. To effectively establish and manage EMCOR’s relationship with the client counterpart throughout M&T as per the agreed terms of reference document
7. To review and understand the commercial obligations for performance management service delivery.
8. To maintain the performance mobilisation programme pack, which reflects the contract scope and agreed processes.
9. To design and implement the contract processes for the account in line with EMCOR MOS, SSOW and HSEQ processes
10. To design the SLAs, KPIs and associated reporting mechanism in collaboration with the commercial manager and account director
11. To assume the role of another SME as an when required
12. To complete 100% of allocated performance service stream activities within the M&T programme
13. Prepare and manage performance risk register during mobilisation phase and hand these to contract lead once steady state has been achieved.
14. Prepare regular internal status reports identifying current and potential risk and opportunity
15. To design and implement account recovery plans and change projects
16. To continually make suggestions for M&T SOP improvements
17. To complete all M&T admin tasks
HR
18. To ensure that performance is consistent and satisfactory
19. To ensure that you have the relevant skills and competencies to complete your job effectively
20. To implement team culture in line with the company culture
21. Successfully complete any training required
HSW
22. To always comply with EMCOR UK’S SSOW and HSW Policies and procedures
23. To use Intelex to report any near misses or accidents and ensure actions are closed out prior to deadline
24. To complete x6 SCA per annum
IT
25. To act as Superuser on all relevant IT packages and systems
26. To keep up to date with relevant IT systems and proactively utilise Office 365 and Smartsheet applications
27. Client
28. To establish a consistently positive working relationship with all clients and end users
29. To ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out
30. To ensure all applicable processes are designed to ensure operational excellence; with waste reduced and value add increased.
31. To deliver your service in compliance with your allocated budget
32. To satisfy all contract deliverables
33. To ensure KPIs and SLAs are passed so that EMCOR UK does not incur financial penalties#
Performance
34. To ensure compliance with all relevant end to end processes applicable to the role
35. To ensure processes are consistent reviewed to ensure operational excellence
Management
36. To complete any other reasonable request instructed by management
37. To be behave consistently in line with EMCOR UK’s values
38. To be organised and proactive at all times, ensuring that workload is prioritised and completed in line with management instruction
Data Analyst
39. Working closely with the contract Asset manager and Facilities Managers and supporting the Account Manager to produce data reports.
40. Generating and analysing data and trend analysis, seeking out insights to report to the client.
41. The creation and programming of MI and KPI reports as well as working with the team to ensure KPI measures are completed monthly.
42. Daily, Weekly, Monthly and ad hoc Reporting
43. Providing information and transferring knowledge to various members of the Management team
44. to aid decision making / improve performance
45. Identify opportunities that can improve efficiency of business processes, particularly asset
46. management & compliance, occupancy and performance data.
47. Support in the maintenance of the asset database
48. Lead the creation of and embedding of new processes to support Operations.
49. Design and development of dashboards.
50. Technical experience with BI Visualisation tools.
51. Support in complex analytics application configuration to meet end user requirements while also
52. configuring workflows, analyses, templates, reports and other application controls
Person Specification
Essential
53. Project Management accredited (ideally AMPQ)
54. Change Management accredited (ideally AMPG)
55. Six Sigma Accredited (Ideally Green Belt)
56. IOSH accredited
57. Extensive experience within a Business Improvement or Performance Manager role as well as a Change Management role
58. Thorough technical knowledge, plus relevant experience, of the operation and maintenance of a TFM environment.
59. Demonstrable management and leadership training (ideally ILM3 accredited)
60. Knowledge of the current legislation and mandatory standards relating to safe working practices.
61. Coaching / Development
62. Valid full driving licence
63. Excellent organisational and interpersonal skills.
64. The ability to organize, plan and prioritise work
65. Relationship management skills and ability to manage through a team under direct line management and those non-directly managed.
66. The ability to communicate effectively, in both verbal and written forms
67. Capable of fully utilising programs in the MS Office suite to produce written reports, tracking spreadsheets and presentations.
68. The ability to establish, implement and monitor high standards of excellence in areas of quality, safety and operational performance
69. Good, all round knowledge of Maintenance Management disciplines
70. Be commercially aware and have a sound knowledge of budget preparation, negotiation and management
71. Be resilient under pressure, with good decision-making skills.
Essential Personal Attributes:
72. Strong leadership qualities
73. Ability to lead and act with authority when required
74. Motivated self-starter
75. Pro-active approach
76. High standard of personal integrity and professionalism with the adaptability to change
77. The ability to gather information from all relevant sources
78. Ability to think and react to immediate problems and issues without losing sight of or compromising long term goals
79. The ability to make decisions and solve problems - analysing information and evaluating results to choose the best solution and solve problems
80. Deductive Reasoning - the ability to apply general rules to specific problems to produce answers that make sense
81. A good level of interpersonal and customer relationship skills
82. The ability to communicate with supervisors and peers, providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
83. Willingness to train, update and improve themselves for the benefit of the contract
Benefits
Benefits:
84. 25 Days holidays + Bank holidays
85. Holiday Buy Scheme - up to 5 days a year
86. Industry leading Maternity & Paternity Policies
87. Refer a Friend scheme – worth £500 per referral
88. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
89. Extensive Learning & Development opportunities, including opportunities for progression.
90. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
91. Bike To Work Scheme
92. Paid volunteering and charity days
93. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
94. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.