Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft — making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Account Manager
We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands-on mentality; someone eager to help the world’s biggest brands grow, and who can apply this mindset to help Adyen scale. You are excited to work with a global, multicultural team collaboratively and are a keen problem solver. Your focus will be on delivering an outstanding customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our customers.
Our Account Managers are encouraged to challenge each other and sharpen ideas as a team because winning is more important than ego. In this role, you’ll work on a wide portfolio of accounts across various verticals, developing customer relationships and driving growth for your accounts alongside talented and driven colleagues.
Why you should join the Adyen Account Management team:
At Adyen, the Account Management (AM) team is crucial to our growth and success, expanding the Adyen brand globally. You’ll manage relationships with international merchants across multiple industries and channels, working on cross-functional initiatives in a fast-paced, entrepreneurial environment with high autonomy. You’ll also become an expert in the global payments landscape and develop your skills through our AM Academy.
What You’ll Do:
1. Collaboration: Work closely with your team and independently with strategic merchants on various accounts.
2. Relationship management: Build trust and long-term partnerships to reduce churn and maximize account value.
3. Commercial acumen: Identify growth opportunities and lead discussions to help grow accounts and meet financial targets.
4. Project management: Prioritize and manage projects with varying timelines, leveraging internal support as needed.
5. Feedback: Provide customer feedback to improve products and merchant experience.
6. Independence: Manage tasks proactively to meet deadlines and resolve issues for smooth workflow and high-quality results.
Who You Are:
* 3-6 years of experience in client-facing, commercial roles within enterprise software, financial services, or related fields.
* Enjoy engaging with others and developing strong relationships internally and externally.
* A self-starter with curiosity, challenging yourself to drive customer growth.
* Motivated by targets, with a proven track record of growth within portfolios.
* Experience in presenting, negotiating, and structuring complex pricing models.
* Highly organized with excellent time management and efficiency skills.
* Proficient in English; additional languages are a plus.
Our Diversity, Equity and Inclusion commitments
We value diverse perspectives, which are essential in solving unique technical and business challenges. We welcome everyone to be their true selves at Adyen, regardless of background or identity.
We encourage candidates, including women and underrepresented communities, to apply even if they meet 100% of the qualifications, as we recognize the value of diverse experiences.
What’s next?
We aim to ensure a smooth candidate experience, with responses within 5 business days and a typical interview process of about 4 weeks. Learn more about our hiring process. If you need flexibility, let us know.
This role is based in our London office; we value in-person collaboration and do not offer remote-only roles.
Our work is guided by the eight principles of the Adyen Formula. Learn more here.
Join us to partner in our customers’ growth. If you’re not just another sales or support professional, a career at Adyen could be your ideal choice.
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