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Pathology digital & diagnostics support technician

Worthing
University Hospitals Sussex NHS Foundation Trust
Support technician
Posted: 26 January
Offer description

Job overview

The post holder will be the first line of support for all pathology data quality issues. The individual will be expected to apply judgement and have a clear understanding of data quality within the NHS and experience of working with NHS information systems. The role demands significant initiative, flexibility and IT Skills. The primary responsibility of this role, as part of UH Sussex Pathology IT team, is to support, manage and develop existing IT systems and electronic communications between pathology sites (RSCH, PRH, SRH & WOR) and its users in Primary care, community trusts and other healthcare providers.

Main duties of the job

This role includes supporting the administration of Pathology Results reporting and Order-communication systems that underpins Pathology Service delivery at both Trusts and Primary Care. A key element of this is supporting and liaising with other trust departments, such as Diagnostic Imaging, Renal, etc that have invested in extensions to the original core pathology systems to support their clinical functions. The role includes performing and adapting data extraction from the laboratory IT systems to inform routine performance monitoring, clinical queries, business activity and Freedom of Information requests.

The role will involve close liaison with pathology IT and departmental staff, UH Sussex staff, GPs and other healthcare providers. The role will representUH Sussex and the day-to-day interaction with all of its service users. Close working with Pathology IT colleagues in the wider UH Sussex Team is expected on a daily basis. The principle aims are reciprocal sharing of knowledge and skills, to provide continuity for the service, provide a supportive working environment and to continue to promote and develop joined-up IT over the whole service.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Detailed job description and main responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

For a detailed job description and main responsibilities of this role please ensure you read the attached person specification and job description included in this advert

Person specification

Experience/Qualifications

Essential criteria

1. NVQ Level 3 or equivalent experience in a related pathology discipline. Experience of performing a range of administrative and laboratory duties ideally in Pathology lab although not essential e.g. experience of manning reception and fielding telephone calls. Experience of dealing with sensitive information and data and of providing confidential and sometimes distressing information. Understanding of basic lab duties such as performing tests, processing bloods or tissues and undertaking basic analysis of specimens is also essential.

Desirable criteria

2. Experience of working in a similar role ideally within a Pathology department. Experience of working with Integrated Clinical Environment (ICE) and Laboratory Information Management Systems (LIMS).

Skills

Essential criteria

3. Able to use computer software to develop or create statistical reports requiring formulae, query reports or detailed drawings/ diagrams using desktop publishing (DTP) or computer aid design (CAD). Data entry, text processing or storage of data, utilising paper or computer based data entry systems. Maintain one or more information systems. Design, develop or adapt information systems. Able to perform daily house-keeping tasks on the Laboratory Computer systems including the monitoring of all interfaces, disk usage, network performance, backup procedures, network services, system-critical applications and communications middleware. To maintain a user database of data communications systems. To maintain and develop a practical administration system users. For example, so that GP Practice administrators can ensure that their staff user accounts, role based access, permissions etc. are current and functioning as required.

People Management & Development

Essential criteria

4. Ability to provide ad-hoc advice and basic IT support to users of the systems

Specific Requirements

Essential criteria

5. To be aware and supportive of the main duties of other members of the Pathology IT Team in their roles in Data Analysis, Analyser interfaces, Point of Care Testing systems, Blood tracking systems, User-account administration, Patient merging, Change control procedures, Computer systems validation, electronic results reporting and Order communication systems. To be aware and supportive of the main duties of other members of the Pathology IT Team in their roles in Data Analysis, Analyser interfaces, Point of Care Testing systems, Blood tracking systems, User-account administration, Patient merging, Change control procedures, Computer systems validation, electronic results reporting and Order communication systems. Able to support Health and Safety Policies relating to the use of IT equipment and to provide a safe working environment in line with the Health and Safety at Work Act 1974.

Equality, Diversity and Inclusion

Essential criteria

6. Evidence of having undertaken own development to improve understanding of equalities issues
7. Evidence of having championed diversity in previous roles (as appropriate to role)

Important information for applicants:

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications

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