INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC7/9 £30,467 - £40,695 (Plus Additional Non-Core Hours and Night Shift Payments) North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. The Anti Social Service within North Lanarkshire has been redesigned to provide a responsive and proactive service to residents of North Lanarkshire. We are looking for dynamic and enthusiastic Anti Social Response Officers to provide a front-line service at key service demand points during evenings and at night-time. You will be based within Coatbridge but will be required to travel and work throughout North Lanarkshire. Working as part of a dedicated out of hours led by a Housing Co-ordinator, you will provide a front-line service to a wide client group including tenants from local authorities and home owners in relation to all aspects of anti social behaviour including responding to call-outs, visiting complainers and offenders and taking appropriate intervention action at the time of the incident as necessary, witnessing anti social behaviour, monitoring noise levels and preparing evidence and taking appropriate action to resolve anti social behaviour. As part of the holistic approach to tacking anti social behaviour, you will also be involved in other aspects of housing management, including mediation and support, rent arrears prevention and recovery, homelessness and allocations enquiries and estate management. Educated to SVQ Level 3 / HNC or equivalent in a relevant discipline is essential, as is some housing experience with a sound knowledge of housing related legislation and practice. Ability to deal with conflict, good IT and communication skills, both verbal and written, as well as experience in report writing are also essential. In addition, you should be committed to customer care and be able to relate to people, particularly the most vulnerable in our communities who need our support Placement on the NLC9 scale is dependent on applicants having extended housing experience, holding the CIH Level 4 Certificate in Housing (SCQF Level 8) and demonstrating competence in a range of duties as detailed in the competency matrix for the post. You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role. A current driving licence and access to a car is desirable due to the geographical spread of the workload. All candidates will be subject to non-police personnel vetting as part of the pre-employment checks. Working Pattern: Based on 3 Week Rota. Week 1: Thursday: 15:45pm - 02:00am. Friday & Saturday: 18:45pm - 05:00am. Sunday: 18:45pm - 03:00am. Week 2 & 3: Thursday: 18:45pm - 03:00am. Friday & Saturday: 18:45pm - 05:00am. Sunday: 18:45pm - 03:00am. Working here at North Lanarkshire Council If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. Click here to see our Recruitment Charter. *For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.