TikTok Shop - Logistics Settlement Solutions Manager
Global Settlement team is responsible for the accuracy, timeliness and compliance of the AR and AP of the e-commerce logistics business. We are looking for a program manager (product solutions) to support the growth in Europe.
Responsibilities
* Localize settlement regulations and procedures to ensure accuracy and compliance.
* Collaborate with product and R&D teams to develop settlement automation plans, support product managers in developing software solutions, and conduct online tests for new system functions. Provide detailed reports to the R&D team.
* Work with project management teams to ensure that settlement solutions are delivered at the early stages of logistics projects.
* Ensure timely and accurate payment to vendors and customers, including contract review, system maintenance, billing, payment, and AR collections. Ensure compliance and accuracy throughout the process.
* Develop and implement risk management systems to identify and eliminate settlement risks in cooperation with cross‑functional teams.
* Improve the handling of sellers' settlement‑related consultations to enhance their overall experience.
Qualifications
Minimum Qualifications
* Bachelor's degree or higher in finance or accounting, or industry experience in the related fields.
* Solid work experience in settlement‑related work within medium or large logistics enterprises (over 5 years related experience is needed).
* Good understanding of logistics operations (such as logistics provider management, shipping fee pricing and analysis, shipping fee settlement for merchant and provider, etc.), have a deep understanding of challenges related to billing & settlement.
* Strong attention to detail and proactive in identifying and solving issues.
* Excellent communication skills and a team player.
Preferred Qualifications
* Working knowledge of platform logistics processes.
* Experienced in settlement system solution design & build‑up, or relevant product management experience.
* Proficient in Excel and PowerPoint, with a preference for candidates with data analysis skills.
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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