Agile Project Manager – Service Now
Hayward Hawk are currently recruiting for an accomplished Agile Project Manager with a strong track record in delivering enterprise IT projects, ideally on Service Management platforms.
You'll be the driving force behind a range of digital transformation & implementation initiatives, ensuring projects are delivered on time, on budget, and in line with business priorities.
The Role:
* Leading Agile delivery for a cross-functional technical team, running ceremonies, tracking progress, and keeping everyone focused on goals.
* Managing the full project lifecycle for platform enhancements and new implementations across areas such as IT Service Management, Operations, Asset Management, Business Continuity, and Security Operations.
* Working closely with technical leads, architects, and product owners to translate requirements into actionable delivery plans.
* Coordinating activities across multiple teams, including third-party suppliers, to ensure dependencies are managed and milestones are met.
* Supporting business change initiatives, including onboarding new teams or acquired businesses into existing systems.
* Maintaining governance over change, release, and documentation processes to ensure quality and compliance.
* Driving continuous improvement and fostering a collaborative, high-performance delivery culture.
Requirements:
* Significant experience managing complex IT projects within an Agile environment.
* Strong Scrum Master skills, ideally with a relevant certification.
* Hands-on experience with enterprise service platforms such as ServiceNow or similar.
* Familiarity with ITIL practices and large-scale service management.
* Confident using project tracking and collaboration tools such as Jira or Azure DevOps.
* Excellent communication and facilitation skills with the ability to manage stakeholders at all levels.
* Background in professional services or managed IT service environments is beneficial.