Job summary
We're looking for a Booking Clerk to join our busy Patient Services Admin Team. You will be based at our Booking Centre at the Civic Office, Doncaster DN1 3BU.
Please note this is a non-patient facing role working on a hybrid basis
The department is open 5 days a week and the role will include working Monday - Friday between 8am - 5 pm, not including Bank Holidays or weekends. There may be some requirement to cover at our scanning base onsite at Doncaster Royal Infirmary due to periods of annual leave and sickness.
The post holder will work actioning booking appointments and taking calls from patients to negotiate new dates/times. The role involves working with divisions understanding and escalating capacity and demand issues.
Responsibilities include:
* Printing/scanning referrals for clinical triage through the E-Referral system
* Understanding/utilising multiple reports to ensure clinical sessions are accurately booked
* Processing/actioning responses from text messages with Doctor Dr online system and email request changes
Main duties of the job
Working with a team of highly committed staff, to provide a first-class and effective Booking Team within Patient Services Admin.
* Print & scan multiple referrals from E-Referral and arrange clinical grading
* Take calls and queries from patients in relation to appointments and signpost to other departments within the hospital
* Engage with GP practices and advise on clinical service selections
* Utilise our texting service provider to inform patients of upcoming dates and promote attendance
* Engage in email conversations with patients in relation to hospital queries
* Manipulate and update numerous reports in support of chronological booking
* Provide administrative service support to facilitate the patient pathway
* Work flexibly to provide a booking service, processing of referrals and undertaking a range of general admin tasks
* Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
Person Specification
Essential
* Previous office/clerical experience
* Experience of working to timescales
* O Level/GCSE Grade C or equivalent qualification in: Maths and English and one other subject
* Keyboard Skills: IT qualification or demonstrated through experience
* Confident, Friendly and Flexible, Adaptable Articulate, Confidential and able to use Initiative
* Self-Motivated
* Able to prioritise work and meet deadlines
* Able to work as part of a team
* Organised
Desirable
* Previous experience of working in a Hospital environment
* Knowledge of CaMIS / Patient Administration Systems
* Knowledge of Electronic Referral Service
* Diplomatic
* Experience of customer care
* Experience of dealing with emotional circumstances
* Experience of working unsupervised
We are an equal opportunities employer and offer a range of benefits to support our people, including an extensive range of learning opportunities, NHS Pension Scheme, generous holiday entitlement, and comprehensive health and wellbeing support.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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