Job summary
We're looking for a Booking Clerk to join our busy Patient Services Admin Team
You will be based at our Booking Centre at the Civic Office, Doncaster DN1 3BU
Please note this is a non patient facing role working on a hybrid basis
The department is open 5 days a week and the role will include working Monday - Friday between 8am - 5 pm not including Bank Holidays or weekends .
Our Booking Team is a fast paced and high volume working environment.
There may be some requirement to cover at our scanning base onsite at Doncaster Royal Infirmary due periods of annual leave and sickness.
The post holder will work actioning booking appointments and taking calls from patients to negotiate new dates/times. The role involves working with divisions understanding and escalating capacity and demand issues .
Printing/scanning referrals for clinical triage through the E- Referral system .
Understanding/ utilising multiple reports to ensure clinical sessions are accurately booked .
Processing/actioning responses from text messages with Doctor Dr online system and email request changes .
The Patient Services Admin Team is fully committed to effective appraisal and any training and development will be actively encouraged and supported.
Main duties of the job
Working with a team of highly committed staff, to provide a first class and effective Booking Team within Patient Services Admin.
Print & scan multiple referrals from E-Referral and arrange clinical grading.
Take calls and queries from patients in relation to appointments and sign post to other department within the hospital .
Engage with GP practices and advise on clinical service selections
Utilise our texting service provider to inform patients of upcoming dates and promote attendance .
Engage in email conversations with patients in relation to hospital queries
Manipulate and update numerous reports in support of chronological booking.
Provide administrative service support to facilitate the patient pathway
Work flexibly to provide a booking service, processing of referrals and undertaking a range of general admin tasks
Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.
Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of multiple reports book outpatient appointments in accordance with clinical instruction and national/local waiting time target dates.
About us
DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.
Details
Date posted
18 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year Pro Rata Per Annum
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working, Home or remote working
Reference number
Job locations
Civic Office
Waterdale
Doncaster
DN1 3BU
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person Specification
Knowledge and Experience
Essential
* Previous office/clerical experience
* Experience of working to timescales
Desirable
* Previous experience of working in a Hospital
* Knowledge of CaMIS / Patient Administration Systems
* Knowledge of Electronic Referral Service
Qualifications / Training
Essential
* O Level/GCSE Grade C or equivalent qualification in: Maths and English and one other subject
* Keyboard Skills : IT qualification or demonstrated through experience
Personal Attributes & Skills
Essential
* Confident, Friendly and Flexible, Adaptable Articulate, Confidential and able to use Initiative
* Self- Motivated
* Able to prioritise work and meet deadlines
* Able to work as part of a team
* Organised
Desirable
* Diplomatic
* Experience of customer care
* Experience of dealing with emotional cicumstances
* Experience of working unsupervised
Person Specification
Knowledge and Experience
Essential
* Previous office/clerical experience
* Experience of working to timescales
Desirable
* Previous experience of working in a Hospital
* Knowledge of CaMIS / Patient Administration Systems
* Knowledge of Electronic Referral Service
Qualifications / Training
Essential
* O Level/GCSE Grade C or equivalent qualification in: Maths and English and one other subject
* Keyboard Skills : IT qualification or demonstrated through experience
Personal Attributes & Skills
Essential
* Confident, Friendly and Flexible, Adaptable Articulate, Confidential and able to use Initiative
* Self- Motivated
* Able to prioritise work and meet deadlines
* Able to work as part of a team
* Organised
Desirable
* Diplomatic
* Experience of customer care
* Experience of dealing with emotional cicumstances
* Experience of working unsupervised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address
Civic Office
Waterdale
Doncaster
DN1 3BU
Employer's website
(Opens in a new tab)
Employer details
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address
Civic Office
Waterdale
Doncaster
DN1 3BU
Employer's website
(Opens in a new tab)