Overview
Post holder will be the first point of contact for all service users including carers and GPs, making appointments and dealing with screening queries. Ensuring the effective communication and efficient running of the administrative pathway of the screening programme. To book screening appointments for patients including management of clinics. To monitor all patient and GP communications generated from the screening system and deal with onward referrals into Ophthalmology following failsafe procedures.
Responsibilities
* Work with the failsafe officer to implement failsafe procedures including already established pathways but contribute to new and updated guidance. Monitor all patients from invitation to referral as they move through the screening pathway and updating all databases used to monitor breaches.
* Build on already established relationships within both referral centres to ensure smooth exchange of data to enable update of pathways.
* Assist in the collation and production of statistical information using the reporting systems within the screening software.
* Able to identify barriers to screening using reports and a multitude of screening reports; identify any trends in demographic uptake.
* Use own judgement when communicating with service users who require encouragement to engage.
* Monitor referral timeline and act appropriately when breached; respond to frequent enquiries from patients, carers and all other stakeholders using written and verbal communication with empathy, sensitivity and judgement.
* Deal with all queries in a professional and confidential manner, especially where there are barriers to understanding.
* Able to present data using Microsoft Office tools.
* Monitor all referral pathways and request feedback data from both referral centres using failsafe reporting tools within the screening software.
* Ensure no patient is lost to follow up in hospital eye services; be point of contact for all service users.
* Manage appointment system, ensure clinic capacity and deal with any queries daily; update patient notes accurately and work with Failsafe Officers to action any breaches.
About the employer
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. We recruit for values and “Together we are North Tees & Hartlepool”. For further details / informal visits contact: Name: sue Pott Job title: Diabetic Eye Screening Programme Lead Email address: sue.pott@nhs.net Telephone number: 01642 382954
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