Overview
General Information Salary £25,582. Working Pattern Full Time, Part Time, Flexible. Vacancy Approach External. Location Derby. Region East Midlands. Closing Date 05-Nov-2025. Post Type Permanent. Civil Service Grade AO. Number of jobs available: 2. Reserve List: 12 Months. Job ID: 11081.
Descriptions & requirements
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
Your role
The family justice system exists to help families resolve disputes arising in respect of family matters quickly and with the minimum of disruption to those involved. The disputes that come before Family courts often involve very difficult circumstances and can touch on almost every aspect of family life.
As a Family Admin Officer, you will be responsible for management of digital files in preparation for family hearings, often involving sensitive and challenging cases, assisting the judiciary in their remote hearings, including the drafting of their orders made in court. You will handle queries from court users via post, email, telephone and face to face with empathy and understanding and undertake a variety of administrative tasks to ensure the smooth running of family hearings.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your Skills And Experience
With a friendly and approachable manner, youll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Lead Criterion
Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 32 hours per week over 5 days.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria.
Location
These posts will be based at Derby Combined Court, Moreledge, Derby, DE1 2XE.
Working Arrangements
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its locations respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
* Annual Leave: 25 days on appointment, rising to 30 days after five years’ service.
* Flexible benefits, including voluntary benefits and discounts.
* Pension options through the Civil Service.
* Training and development opportunities.
* Employee networks and support for minority groups.
* Family-friendly policies, childcare support information available.
Working for the Civil Service
The Civil Service Code sets out standards of behaviour. We recruit on merit and fair competition. We support diversity and inclusion and provide reasonable adjustments for candidates with disabilities.
For more information on applying for a role as a candidate with a disability, you may request adjustments in your application. You will be able to request reasonable adjustments to the recruitment process within the application form.
Contact and next steps
Contact MoJ: 0345 241 5359 (Mon–Fri, 8am–6pm) or email. Please quote job reference 11081.
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