Reception/admin

We are looking for a new team member to join our reception team and help us deliver high quality customer service to our patients, both face to face and via the telephone.

Main duties of the job

Main duties of the job

The vacancy is for 37.5 hours weekly to be worked across 5 days between the hours of 8am and 6pm. There will be a regular working pattern but some flexibility to cover holiday and sickness would be expected. If you are passionate about patient care and would like to work on the frontline of the NHS apply today. We offer an NHS pension and generous holiday allowance.

About us

Overview of your organisation

Crossfell Health Centre is a busy family surgery in Middlesbrough serving approx. 9000 patients. Our team currently comprises of 2 GP Partners, 5 Salaried GP, an experienced nursing team and skilled administrative staff providing support to both our patients and clinical team.

Job responsibilities

You will be a key player on the front line for the surgery, talking to patients, finding out their needs and helping them access appropriate medical services, dealing with appointments, prescription requests and general administrative tasks.

Person Specification

Experience

• We are highly dedicated to quality improvement and patient satisfaction therefore the ideal candidate will have: Experience of working in GP Practice (essential) Excellent communication skills Be able to multi-task and work efficiently in a fast moving environment Have a friendly and understanding approach when dealing with staff and patients Have strong IT skills (SystmOne) and call handling experience Bring a positive can-do attitude to the table
• At least 1 year of working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.