Senior Account Manager
Shortlister is a fast‑growing SaaS HR tech company that helps organizations run structured applicant screening processes.
The Role
Portfolio of up to 50 customers within a focussed market.
Reporting to the Commercial Director. Supported directly by a marketing manager and customer success manager.
What success looks like
* Strong renewal performance across your portfolio.
* Expansion of accounts through increased adoption and new use cases.
* Deep, collaborative customer relationships.
* Able to become the go‑to person known for their skilled application of our capabilities in the market.
* Contribution to business strategy by identifying product, marketing and other gaps and helping to see new initiatives through to fruition.
What you’ll be doing
* Own a focused portfolio of customers at different stages of maturity.
* Increase the value each customer gets and ensure retention and expansion.
* Build and maintain relationships with stakeholders across operational and strategic levels.
* Identify and drive expansion opportunities across teams, use cases, or regions.
* Lead structured check‑ins and value‑led conversations.
* Manage renewals and commercial discussions with confidence.
* Act as the voice of the customer internally.
* Navigate ambiguity as customer priorities evolve.
* Maintain clear account plans and pipeline visibility.
About you
* Proactive, commercially minded, comfortable operating without a fixed playbook and motivated to work in an entrepreneurial environment.
* Experience in SaaS account management or business development, owning and growing customer relationships.
* Track record of commercial success.
* Capable of managing a sizeable portfolio without losing depth.
* Credibility with a wide range of stakeholders.
* Curiosity about how organizations operate and create value.
* Comfortable leading commercial and ROI‑driven conversations.
* Effective when priorities shift or information is incomplete.
* Clear and confident communication.
* Ownership and follow‑through.
Benefits
* Autonomy in commercial plan: renewals, growth, usage metrics, upsell and strategic partner development.
* Work directly with all members of the broader team, including the founders.
* Opportunity to grow as the business scales.
* Flexible, UK‑based working.
#J-18808-Ljbffr