This role is for 20hrs pw week - and will need to flex to fit the needs of the club.
In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
* 20% discount across all facias
* Free Gym membership
* Monthly Frasers Champion - winners get double their salary for the month
* Opportunity to deliver personal training sessions
Job Description
Main Duties and Responsibilities:
* To maximise every member and guest’s experience in our club.
* To support the sales and retention of memberships through excellent customer service.
* To contribute with the cleaning and hygiene standards of the club as and when required.
* To be a competent key holder of the club, covering shifts as and when required
* To have a good understanding of the membership software system.
* Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
* Support the Fitness Manager with Gym Floor
* Ensure that you have experienced the products and services on offer.
* Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
* To drive the secondary, spend KPI targets.
* To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications
Need to be:
* Of an outgoing personality, with a positive mindset
* Competent with all administrative duties.
* Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
* Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
* Able to drop into operational key holder duties as and when the business requires.
* Passionate about fitness, administration and customer service
* Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members. Available weekends and bank holidays is vital.
* Target focussed – to support the club with sales and retention towards achieving success for the business.
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