Cocktail
Waiter/Waitress
Location:
Hoar Cross Hall, Staffordshire
About
Us
Nestled in
the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately
home with the indulgence of a luxury spa resort. Offering an unrivalled guest
experience, our estate boasts exquisite dining venues, expansive gardens, and a
world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional
service and creating unforgettable memories for our guests.
Here at Hoar
Cross Hall our aim is to treat our guests as a friend of the family and to
create positive memorable experiences during their stay or visit to the Hall
and Spa.
Our purpose
is to hire people with passion and positivity. We train you for skill, nurture
you to grow and achieve your goals….
The
Role
Do you have a passion for
impeccable service and exquisite cocktails?
As part of our Food and Beverage
team you will have a natural way with people, an eye for detail and the drive
to maintain and improve standards. It is essential that you have a desire to
deliver amazing service and a personality that shines! You will work as part of
a fun energetic team creating astounding experiences for our guests.
Key responsibilities
* Providing efficient, courteous, and professional service at all
times within the Outdoor Spa Terrace, bars, restaurants, and any other department
* Assisting
in delivering all aspects of our food and beverage service to guests across all
hotel and spa areas, particularly the service of cocktails.
* Answering
guest queries in a polite and helpful manner
* Coordinating
with bar staff to ensure the availability of all beverages
* Handling
guest complaints, responding accordingly or escalating as required to ensure
the complaints procedure is followed and service recovery results in a
satisfied guest
* Maintaining
compliance with applicable health and safety standards, dress code, and other
serving standards.
* Undertaking
new or refresher training sessions as required
Role Requirements
Essentials
* Have previous
experience in a similar role within the hospitality industry
* Have knowledge
of cocktails, and other beverages
* Have a good
understanding of liquor licencing, food hygiene and quality standards
* Have the
ability to work under pressure and in a fast-paced environment
* Have excellent interpersonal and communication
skills
Desirables
* Have experience with large volume covers
* Have Food Safety Training
Additional
Information
* Working 5 out of 7 days per week
* Full-Time available - Zero-hour contract
* Full flexibility is key as you will be expected to work as and when
necessary to meet the needs of the team and the business including weekends and
bank holidays
Why
Join Us
* Work in a picturesque, historic estate with a focus
on luxury and high standards in hospitality
* Complimentary use of leisure and spa facilities
* Free meal provided daily through our staff canteen
* Celebrate your work anniversaries with
a Complimentary Spa Day
* Access to an Employee Benefits Program
* Free parking on-site
* Refer-a-Friend scheme
* Enjoy discounts on overnight stays and spa
days for you and your guests
* 30% discount on food and drink at our venues
* Excellent induction and comprehensive training
program
* Opportunities for professional development and
career progression within a prestigious setting
Join Our Family
At Hoar Cross Hall, we believe
that our team members are family. We choose to support and nurture our team,
giving you the training, development, and opportunities you need to grow in
your career.
People often say you can't
choose your family, but here at Hoar Cross Hall, we choose YOU to be
a part of ours!