Location: Havant, Portsmouth Salary: £(phone number removed) Profit Share Benefits Are you a proactive, commercially minded leader with a background in servicing or after-sales? Do you thrive in a fast-paced, customer-focused environment where no two days are the same? If so, we want to hear from you. About the company: We’re working with a growing healthcare equipment provider to find an After Sales Team Leader to lead their servicing function. This is a key role within the operations team, responsible for managing a small team, and coordinating third-party engineers across the UK, ensuring customers receive world-class support post-purchase. What you’ll be doing: * Leading and developing the servicing team, including scheduling, performance management, and resource planning * Managing reactive and preventative maintenance, repairs, and servicing contracts * Acting as the main point of contact for all after-sales queries, ensuring timely, professional responses * Promoting servicing packages and identifying upsell opportunities through a consultative, account management approach * Collaborating closely with the sales team to prevent complaints and enhance customer satisfaction * Driving continuous improvement and contributing to the growth of the servicing function Requirements * Proven experience in a servicing, after-sales, or field engineering environment (healthcare sector experience is a bonus, but not essential) * Strong organisational skills and the ability to manage multiple priorities * Excellent communication and customer service skills * Commercial awareness and the ability to spot opportunities for contract growth * A solutions-focused mindset with the ability to see the bigger picture * Comfortable working in a process-driven environment with KPIs and service targets Benefits What's in it for you? * Rewarding Package – £30-35k salary, profit share scheme, 30 days holiday (inclusive of bank holidays) * Work-Life Balance – Core hours 8:00–16:30 (with flexibility if needed) * Culture & Values – Join a family owned business with a refreshingly human approach and strong values of integrity, ownership, and urgency. * Perks – Free breakfast and lunch, on-site parking. * Growth – Be part of a rapidly evolving business with real development opportunities