Audiology Booking Coordinator
Location: Fully Remote
Pay Rate: £15.00 per hour (PAYE Inclusive)
Contract Length: Approx. 3 months with possible extension
Hours: Flexible – Full Time or Part Time
Working Pattern: Monday to Sunday
Role Overview
We are currently seeking an experienced Audiology Booking Coordinator to support NHS services with the efficient booking and management of audiology patient appointments. This is a fully remote position, ideal for candidates with strong NHS or healthcare administrative experience and a proven background in patient booking.
The successful candidate will be expected to manage approximately 15–20 patient bookings per day, ensuring a high standard of patient care and administrative accuracy at all times.
Key Responsibilities & Duties
* Book, amend, and cancel audiology appointments in line with NHS procedures
* Contact patients via phone and/or email to arrange suitable appointment times
* Manage patient appointment schedules, ensuring optimal clinic utilisation
* Update and maintain accurate patient records on NHS systems
* Handle patient enquiries professionally, sensitively, and efficiently
* Liaise with audiology clinicians and wider administrative teams to resolve booking issues
* Ensure compliance with NHS data protection and confidentiality standards
* Identify and escalate any booking backlogs, capacity issues, or patient concerns
* Work to daily booking targets while maintaining a patient-focused approach
Essential Requirements
* Previous NHS or healthcare administrative experience
* Proven patient booking / appointment scheduling experience
* Experience working with NHS systems (e.g. PAS, EPR or similar)
* Excellent communication and customer service skills
* Strong organisational skills and attention to detail
* Ability to work independently in a fully remote environment
* Confident managing multiple bookings and priorities simultaneously