About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Guest Service Executive to join us Jumeirah Carlton Tower.
The main duties and responsibilities of this role are:
Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
Make reservations at such times as when the Reservations office is unable to do so.
Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.
Fulfil a switchboard function by answering all incoming telephone calls to the hotel and answer guest enquiries or re-direct as appropriate, including scheduling and making wake- up calls. All telephone calls to be answered in line with company standards.
To understand and to follow the hotels policies and procedures this includes credit policies and cash handling responsibilities.
To be responsible for the cash float, foreign currencies and all collections.
To carry out any other reasonable duties and responsibilities as assigned.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Excellent interpersonal and communication skills, both in person and by telephone.
Knowledge of Opera Cloud is preferred.
Ability to learn multiple computer software and accurately input information into the systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up.
Must be available to work weekends, day, evenings and holidays.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes
Competitive salary + excellent service charge
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Jumeirah perks website access discount
F&B and Spa treatment discount
One and a half times pay for work during bank holidays
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Wedding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme
3 Months Service:
Company Sick Pay
Travel Card Season Ticket Loan
Live Your Guest Life Stay
6 Months Service:
Jumeirah Discounts Stays in other Hotels
Cycle Scheme
Internal Transfer Scheme
Eye Test & Discount for VDU Users
Dental Cash Back Plan
1 Years Service:
External Transfer Scheme
2 Years Service:
Group Pension Plan with enhanced contributions
Income Protection Scheme
If you think you could be a successful match for this role, please apply today.
TPBN1_UKCT