P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Branch Manager on a full‑time, permanent basis located in Great Yarmouth.
Role Summary
Our client is seeking an experienced and customer focused Branch Manager to oversee the daily operations of the store. The successful candidate will be responsible for managing staff, driving sales performance, ensuring excellent customer service, maintaining inventory, and upholding store standards. This role requires strong leadership, operational knowledge, and a passion for home improvement and retail excellence.
Main Responsibilities
* Oversee daily branch operations, including opening/closing procedures, merchandising, and stock control.
* Ensure the store complies with all safety, health, and security regulations.
* Monitor and manage inventory levels.
* Lead the branch in achieving and exceeding sales targets.
* Develop and implement local marketing and promotional strategies.
* Ensure excellent customer service standards are maintained by all staff.
* Handle customer complaints and resolve issues efficiently.
* Monitor KPIs, profitability, and operational costs.
* Control shrinkage and implement loss prevention measures.
* Ensure the branch and its equipment are properly maintained and presented.
* Oversee maintenance and cleanliness of the store to uphold brand standards.
Person Specification
* Proven experience in retail management, preferably in a home improvement or construction environment.
* Strong leadership, communication, and team management skills.
* Solid understanding of sales principles and customer service practices.
* Experience with inventory and supply chain management.
* Competency in retail management software and Microsoft Office Suite.
* Knowledge of DIY, construction, or home improvement products. (Desirable)
* Previous experience managing a store with a trade and retail customer base. (Desirable)
* Business or Retail Management qualification. (Desirable)
Working Hours
* Monday‑Friday 40 hours / possible early starts due to branch opening hours
* Some weekend or overtime work may be required events.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
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