Job Title - Customer Service Advisor Location- Leicester Salary - £24,000 The Role Contacting customers via email and telephone. Dealing with queries efficiently and appropriately Ensuring customer satisfaction Gaining knowledge of our customers' needs. Processing orders. Identifying opportunities to improve and do things differently Reporting any customer concerns and identifying any trends in calls to the Customer Services Manager. Gaining knowledge of the company's products. Feeding back any customer information considered relevant to the Customer Services Manager. Ensure data from calls received is entered into the CRM system