Join to apply for the Personal Assistant role at Christians Against Poverty
Get AI-powered advice on this job and more exclusive features.
Diversity Statement
CAP celebrates the value of diversity and our aim is to have as inclusive a workforce as possible, representing the communities we serve. We welcome applications from candidates of all backgrounds and particularly encourage those from black and ethnic minority backgrounds. We are committed to building an environment that embraces diversity and includes all.
Job Description Context
Christians Against Poverty (CAP) is a national charity dedicated to helping people break free from debt, poverty, and their underlying causes by partnering with local churches. Service Delivery is our largest department, with a wide range of services that serve our clients. The debt help service is a complex cornerstone of our work. The Chief of Service Delivery’s role includes a wide range of responsibilities, from daily departmental management to charity-wide decision-making. This Executive Assistant position is designed to support the Chief in these tasks, handling both administrative duties and more.
Purpose
The Personal Assistant position provides highly efficient administrative and logistical support to ensure the smooth functioning of the offices of the senior leader. The role undertakes a variety of tasks to deliver the ongoing running of the Chief’s day‑to‑day work and enables the Chief to focus on impact‑driven areas, directly contributing to CAP’s mission and success.
Our Team
The Executive Support team is professional, discreet, dedicated, passionate, and trustworthy. The ideal candidate is adaptable, proactive, and aims to provide exceptional support through strategic thinking and reliable problem‑solving. You should be personable, friendly, and able to remain calm and professional in challenging situations.
Responsibility Areas
* Proactively manage the Chief of Service Delivery’s calendar and schedule.
* Facilitate travel arrangements for the Chief.
* Provide administrative support, including organising the hosting of guests at Jubilee House.
* Handle incoming communications by responding or triaging to the appropriate individuals as needed.
* Organise department meetings and workshops.
* Process and reconcile expense reports and the Chief’s CAP Card statement.
* Handle sensitive and confidential information with discretion and professionalism.
* Assist the Chief in the day‑to‑day running of their department, such as following up on action points from meetings and ensuring Objectives and Key Results (OKRs) are up to date.
* Serve as the first point of contact for general inquiries, proactively resolving issues or directing them to the correct people when the Chief is unavailable.
* Assist the Chief in meeting all deadlines, including advance planning for materials such as Trustee Papers.
* Prepare agendas and ensure resources and papers are ready for all meetings led by the Chief.
* Attend meetings on the Chief’s behalf to take accurate notes and report back on discussions and actions.
* Act as a confidential sounding board to help the Chief process and solve problems.
* Provide support to other members of the Executive Team when their assistants are absent.
* When appropriate, have involvement with the administrative coordination of interviewing, hiring, and training staff.
Measurable Outputs
* Senior leader’s calendar is prepared and accurate on a daily basis.
* External communications are responded to within one working day.
* Internal communications are responded to within one working day.
* Papers for meetings are circulated at least three working days before each meeting, where possible.
* General queries are resolved within three working days when no senior leader involvement is required.
* All administrative tasks assigned by the senior leader are completed on time and to the expected standard.
Cultural Expectations
* Live out and embrace the cultural values of CAP.
* Demonstrate a heart and passion for the charity.
* Accept, understand, and practice the Christian ethos and purpose of the charity.
Additional Responsibilities
* Be willing to pray with staff and fully engage with our Christ‑centred culture.
* Encourage friends, family, and contacts to support the charity through the Life Changer program and other fundraising initiatives.
* Attend annual CAP staff conferences.
* Complete all compulsory CAP training within given timescales.
* This role falls within the scope of the FCA’s conduct rules, and you will be trained on how these apply. It is your responsibility to ensure you follow these conduct rules.
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.
Skills Required
* Excellent administrative and organisational skills.
* Ability to work accurately and pay attention to detail.
* Ability to prioritise time, tasks, and attention effectively in a pressured environment.
* A confident and excellent communicator who promotes CAP’s culture and values at all times.
* Highly responsible, discreet and loyal.
* Ability to remain calm and professional when communicating in challenging situations.
* High emotional intelligence and ability to understand the human factors involved in the role.
* Love for detail and excellence.
* Excellent initiative‑taking skills.
* Quick learner with capacity for a complex workload.
* Personable and friendly.
* Highly adaptable.
* Decisive and proactive.
* Balance between detail and the big picture.
* Ability to develop and cultivate relationships with stakeholders, especially at senior levels.
Experience
Essential
* At least 2 years of proven administrative experience, specifically supporting a senior leader or management team.
* Experience of having to work using one’s own initiative.
* Experience delivering good communication through a variety of methods.
Desirable
* Experience working within a regulatory regime.
* Experience or knowledge of Google Suite.
* Experience in minute taking and note‑taking for formal meetings.
* Experience in Event Management, Finance, or Debt Management.
Christian Commitment
* Ability to give verbal assent to and demonstrate practical adherence to Christians Against Poverty’s Statement of Faith and Core Values.
* Active participation in prayer and worship, individually or corporately, in line with CAP’s Statement of Faith.
Safeguarding Responsibilities
* Ensure a safe environment in which CAP services can be delivered.
* Identify children and adults where there may be safeguarding concerns.
* Follow the CAP Safeguarding policy in addressing any concerns appropriately.
Educational Requirements
* Minimum: A level education or equivalent.
* Desired: Bachelor’s degree or equivalent qualification.
Rewards and Well‑being
* 6.5% employer pension contribution
* 34 days annual holiday (including flexible bank holidays)
* 1 additional holiday day for each full year of service (up to a max of 5 additional days)
* 2 paid Mental Health days and up to 5 days Family Emergency leave per year
* Paid Revive days to take time out with your team during the year
* Enhanced paid sickness, maternity, paternity and adoption leave
* Access to Employer Assistance Programme
* Gym membership discount
* Hybrid working
* Flexitime from day one (start/finish earlier or later in the day, accrue extra time off & achieve that work/life balance)
See the rewards brochure below under related documents for further information and pro‑rata details for part‑time employees.
Genuine Occupational Requirements
Under the 2010 Equality Act, schedule 9, we have a genuine occupational requirement for all employees and volunteers to be practising Christians.
Contact Information
For further information, please contact the People & Culture team on 01274 760720 (option 6) or email.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Administrative
Industries
Administrative and Support Services
Referrals increase your chances of interviewing at Christians Against Poverty by 2x
Bradford, England, United Kingdom
Holsworthy, England, United Kingdom
Bideford, England, United Kingdom
Barnstaple, England, United Kingdom
South Molton, England, United Kingdom
Woolacombe, England, United Kingdom
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr