Are you passionate about providing an outstanding level of customer service?
Why join us?
* Competitive salary of £29,870 pa OTE £35,844 pa
* 33 days annual leave including bank holidays (option to buy or sell additional days)
* Pension scheme with life assurance
* Access to our attractive company loan plan car scheme
* Discounted gym membership
* Staff discounts on vehicles, parts, servicing, and accessories
* Share Incentive Scheme
* Mortgage and pension advice seminars
* Cycle to Work scheme, including e-bikes
* Enhanced maternity and paternity policies
* Excellent manufacturer training and clear career development opportunities
What you’ll be doing
* Guiding customers through the process of servicing their vehicle, starting with initial booking into the workshop.
* Delivering high levels of customer service, identifying requirements and advising on cost, timescale and arranging courtesy cars.
* Liaising with technicians, keeping customers informed of their vehicle’s progress throughout the day, and gaining authority for extra work and invoicing.
What you’ll bring
* Previous experience in a Service Advisor role
* Strong communication skills with the ability to build rapport with customers
* Ability to deliver an outstanding customer experience
* Good mechanical awareness and understanding of cars and parts
* Highly organised with excellent time management skills
* Experience of upselling products and services
* Knowledge of CDK Drive, Kerridge, SAF
* A clean UK driving licence (essential)
Working hours
Monday to Friday 8am‑6pm with 1 hour for lunch. Saturday mornings on a rota for which overtime is paid.
#J-18808-Ljbffr