Overview
Strathmore Hotels is a privately-owned and family-run group of eight hotels located across Scotland and England. We pride ourselves on exceptional service and quality, creating memorable guest experiences. We are seeking a Group Reservations Manager for a full-time, on-site role based in East Kilbride.
Role Description
This is a full-time on-site role for a Group Reservations Manager located in East Kilbride. The Group Reservations Manager will be responsible for managing group bookings, coordinating with customers, and ensuring smooth reservation processes. Daily tasks include handling inquiries, confirming reservations, providing exceptional customer service, and collaborating with the sales team.
Responsibilities
* Manage group bookings and coordinate with customers to ensure smooth reservation processes
* Handle inquiries and confirm reservations in a timely manner
* Provide exceptional customer service and support to clients
* Collaborate with the sales team to maximize group bookings
Qualifications
* Reservations and sales skills
* Customer service and communication skills
* Strong organizational and multitasking abilities
* Experience in the hospitality industry is a plus
* Excellent problem-solving skills
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management
* Manufacturing
Industries
* Hospitality
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