Job Description
The Scheduler is responsible for the allocation of Home Support Worker’s working hours whilst ensuring our robust quality standards are met. You will need to have significant experience in a home care environment where you are responsible for ensuring that everything happens at the exact time leading to complete customer satisfaction. You will be expected to:
•Organise all rotas and staffing requirements
•Ensure all staff and service users are aware of working schedules at all times
•Be responsive to changes in the schedule and liaise with relevant team members
•Undertake any support or admin duties as required
You will be expected to coordinate home support workers schedules and give general support to the office team in order to provide the highest quality service to our service users. You will need to be able to develop excellent relationships with both service users and home support workers, creating service user schedules and records and supporting the Care Team by working with families, professionals and other home support workers to achieve the very best outcomes. You will:
•Be able to hit the ground running whilst being keen to learn and adapt to new systems/technologies.
•Have sound knowledge and understanding of ACCESS software systems. Our People Planner system is bespoke and assists us to allocate and coordinate all service users visits to ensure continuity for both service users and home support workers.
•Be adept in organising operations and ensuring 100% delivery against expectation, in our case ensuring our home support workers turn up, on time, every time without fail.
•Be able to adapt quickly to emergencies and/or other unforeseen circumstances ensuring all visits always take place
•Provide timely response to service user requests and ensure they are constantly updated with new and changing information
•Be knowledgeable of the local area/s
•Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all home support workers ensuring that they are always fully supported and completely engaged with the office and our service users, providing the very best service.
•Provide out of hours "on call" assistance on a rotational basis
•Work directly with the office management team to develop business and support the team.
•Support delivery of personal / care calls in times of needs which may include out of hours
Essential Skills and Experience you will need to carry out the role:
•You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment
•You will have experience in delivering or managing /coordinating service delivery through utilising scheduling technologies whilst having exceptional organisational skills; are a multi-tasker and able to communicative both written and verbally.
•High levels of computer literacy using bespoke software systems backed up with strong Word and Excel skills
•A confident, 'can do' attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment
•A professional telephone manner; a smiling personality and empathy for others
•An outstanding eye for detail and a 'right first time' attitude
•The ability to multi-task and prioritise conflicting deadlines effectively.
•To have pride in your work; the want to work 'above and beyond' and have high standards of commitment and achievement as well as a continuous desire for improvement, both personally and organisationally.