About the role Contract: Full-time, Permanent Contractual base: Either Tewkesbury, Wolverhampton, Chipping Sodbury, London, or Norwich Hours: 37.5 per week (Monday-Friday) Workstyle: Field-based leadership role with responsibility across a wide geographic area Other requirements: Full driving licence and access to a vehicle. An enhanced DBS and consumer check is required for this role Closing Date: Sunday 1 March 2026 Join us in shaping the future of how we serve our customers At Bromford Flagship, we're passionate about creating the conditions for our customers - and our colleagues - to thrive. As part of our ambitious Place initiative, we're transforming the way we plan, deploy and invest in our people and resources so we can deliver brilliant services now and in the future. To help drive this forward, we're looking for a Head of Strategic Resource Planning - a strategic thinker who's energised by insight, optimisation, and the opportunity to make a big organisational impact. What this role is all about You'll lead the way in how we plan our workforce and operational capacity across key services such as our contact centre, repairs, and housing teams. Your work will help ensure we have the right people, in the right place, at the right time - all while delivering great customer outcomes and value for money. This isn't about property development or capital planning: it's about shaping how we organise, deploy and optimise our operational resources to support future growth and deliver a consistently excellent customer experience. You'll build a planning framework that gives leaders clear insight, strengthens our forecasting, and improves how we make decisions. You'll also partner closely with Finance to ensure our resource plans align with our budgets and forecasts. What you'll be doing Creating and embedding a strategic resource planning framework for our Place initiative. Aligning people, demand and capability to our organisational priorities. Driving operational efficiency and helping us optimise our cost to serve. Providing scenario modelling and insight that supports confident decision‑making. Working closely with senior leaders as a trusted strategic advisor. Leading and developing a talented planning team focused on continuous improvement. What you'll bring We're looking for someone who is curious, analytical and confident working with complexity - someone who enjoys shaping new approaches and influencing senior colleagues. You'll need: Experience in strategic resource planning, capacity planning or operational optimisation. Strong analytical and modelling skills, with the ability to turn insight into action. Great stakeholder skills and the confidence to influence at senior levels. Experience leading teams and building planning capability. An understanding of how financial planning links to operational strategy. A forward‑looking mindset and the ability to anticipate future needs. What you'll grow with us Broader technical and sector knowledge. A deeper understanding of what matters most to our customers. The chance to shape one of our most important strategic programmes. Additional information: A company car is not provided for this role, but mileage can be claimed for business travel in line with our policy. Interested? If this role sounds like a good fit for you, please apply by S unday 1 March 2026. Why Join Us? By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group. For a full breakdown of the role, responsibilities and what we're looking for, please take a look at the job description below. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. What we offer Hybrid working, with the flexibility to work across our main locations and home Performance related pay based on shared success A choice of pension schemes with employer contributions of up to 10% Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family Life assurance of up to 4x annual salary Generous holiday, occupational sick pay and paid family leave The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. Annual allowance to spend on benefits of your choosing, including healthcare plans, dental care, gym membership, travel insurance and much more Fully funded professional membership [if a requirement of your role] Continuous learning and development opportunities About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We're a place for people determined to make a difference. Bromford. A place to make your own. Our commitment to equality, diversity and inclusion We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.