Eligibility & Requirements
All applicants will need a full UK Right to Work for the duration of the 18-month scheme. Without this, applications cannot be accepted.
Security Checks: Due to the sensitive nature of the work, you will need additional personnel screening and Government SC clearance.
Required qualifications: You must achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
Internal candidates will have to accept the Terms & Conditions of the Apprentice role, including salary and benefits.
Accessibility support for candidates will be provided.
* A passion for providing a fantastic service to our customers
* Willingness to learn, adapt, and embrace new technologies and challenges
* A curious personality alongside problem‑solving skills
A FEW POINTS TO NOTE
Although these roles are listed as full-time, flexible working arrangements such as job share, reduced hours, or other forms of flexible work are possible if you get in touch.
What You’ll Do
* Work on‑site across different customer locations.
* Install, configure, and optimise BT products, apps, and services.
* Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
* Support installations, migrations, and rollouts.
* Diagnose and resolve hardware and software issues.
* Guide customers through solutions and recommend suitable digital products.
What You’ll Learn
* Hands‑on field engineering and customer support experience.
* How to install and configure BT applications and services.
* Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
* Logical problem‑solving and customer‑service best practice.
* Technical knowledge of networking, cabling, and system setups.
* An ICT Comms Tech Level 3 Qualification through structured apprenticeship training.
* Exposure to BT’s innovative technologies and future‑ready solutions.
Your Future Career
* Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
* Potential to move into advanced engineering roles or leadership positions.
* Be part of a global technology leader committed to diversity, inclusion, and sustainability.
* Build a career in a growing industry with roles in field service, technical support, and beyond.
* Access to continuous learning and development programs to keep your skills future‑ready.
Apprenticeship Details
This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours dedicated to learning and studying. You’ll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location – Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL.
Benefits
* Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
* Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
* Market leading paid carer's leave, up to 2 weeks off for carers to give extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
* Volunteering days, so you can give back to your local community.
* Optional Private Healthcare and Dental, to protect you and your family.
* Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
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