Overview
Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!
Responsibilities
* Manage a portfolio of Aviva policyholder's total loss claims through to settlement
* Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors.
* Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
* Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
* Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
* Promote customer satisfaction through attentive and compassionate service.
Benefits
* Competitive salary based on location, skills, experience, and qualifications.
* Bonus opportunity tied to your performance and the overall success of Solus.
* Company pension scheme with employer contributions.
* 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
* Save money with up to 40% discount on Aviva products and other retailer discounts.
* Share in Aviva's success through the Aviva Save As You Earn scheme.
* Supportive policies including parental and carer's leave.
* Wellbeing focus with tools like Group Income Protection and 24 / 7 GP access.At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days
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