Overview
Were looking for an enthusiastic IT Helpdesk professional to join our growing team. Youll be the first point of contact for staff IT issues - ensuring queries are resolved quickly, efficiently, and with excellent customer care.
Role Responsibilities
* Act as the first point of contact for IT support requests - in person, by phone, email, and through the helpdesk system.
* Diagnose and troubleshoot hardware, software, and network issues – both onsite and remotely.
* Provide clear updates and communication to end users, ensuring a high level of customer satisfaction.
* Escalate complex issues to senior IT staff as required, while maintaining oversight of progress.
* Support cybersecurity and data protection practices under the guidance of the IT Security & Risk Manager.
* Work in line with ITIL best practice, meeting SLAs and ensuring efficient and compliant service delivery.
* Collaborate with IT colleagues across campuses and the Digital Support Hub to share knowledge and improve the overall IT experience.
Requirements
Experience: At least 2 years in an IT Helpdesk or technical support role.
Knowledge: Strong understanding of Microsoft 365; familiarity with ITIL processes and service management.
Skills: Excellent communication, problem‑solving, and organisational skills; ability to explain technical issues clearly to non‑technical users.
Attitude: Dependable, customer‑focused, and proactive in finding solutions.
Desirable
* Experience with care systems (e.g. Nourish, Nurse Call, eMAR)
* Knowledge of IT security principles and mobile device management (Android and Apple)
* Qualifications such as NVQ Level 3/BTEC in IT or ITIL v4 certification
About the Role
Hours: 36.25 hours per week, with participation in a 1 week on / 3 weeks off on‑call rota.
This role is based onsite five days per week at one of our main campuses, giving you the opportunity to work closely with colleagues and be at the heart of our operations.
At Jewish Care, were on an exciting journey to transform how we work through digital innovation. Our new Digital Transformation Programme will help us deliver better services, enhance quality, and empower our people with the right tools and systems to support those who rely on us.
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