Your newpany:
Provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We offer non-emergency patient transport services in parts of our region. We can help patients who need non-emergency transport to and from hospitals, treatment centres and other similar facilities.We can also provide transport for people who can't travel unaided because of their medical condition or frailty.
Your new role:
The role of the Call Handler will be to answer operational calls thate into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services andmunity organisations. The call centre has a 24-hour function, and it is a requirement of the job that call handlers (whole time, part-time or bank staff) will be available to work weekends, and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.
Themercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling formunity Nursing and Midwifery Services.
What you'll need to succeed:
1. Confident phone manner
2. Polite, patient, be able to deal with numerous emergency situations.
3. Be able to work a variety of shift patterns
4. Be able to start work in June
5. Have a strong educational background
6. 4-weeks of full training (no holidays during this time)
What you'll get in return
7. If provided with a uniform, then keep it clean and tidy and look smart and professional at all times.
8. Great rates of hourly pay
9. Supportive team
10. On the job training is provided.
11. Holiday pay