Juice Cheltenham is delighted to be supporting an amazing organisation in their search for a Strategic Relationship Manager - Energy Sector. You will serve as the overall portfolio owner for our clients Key Business Customers.
Your role will involve cultivating strong relationships with customers by consistently delivering on promises in a timely manner. It’s about ensuring they feel appreciated while offering a service that stands out from the competition.
Core Responsibilities:
-Serve as the overall of contact for Strategic customers, overseeing all aspects of the customer journey in B2B.
-Consistently assess, clarify, and validate customer needs to ensure ongoing satisfaction.
-Lead a team of Customer Relationship Managers, ensuring the completion of daily tasks and driving project initiatives.
-Proactively track and manage customer demand to deliver to regulatory requirements, KPI/SLA and internal objective, using operational KPI dashboards.
-Monitor accounts at a detailed level to ensure accuracy, especially in metering, billing, and settlement, ensuring alignment with internal performance measures, account goals, and customer expectations.
-Host customer meetings to collaborate and implement overall portfolio plan for your customer base.
-Assist Business Sales in new business pitches by supporting the onboarding of new customers, applying a project management approach to monitor the process, and taking responsibility for the effective registration of new Customers.
-Support Business Sales in keeping strong relationships with key existing customers, including preparing service updates for meetings, tracking KPIs, handling complaints, and managing service delivery.
-Support our clients Debt Team to reduce outstanding balances on aligned accounts, minimising payment barriers and supporting cash collection through key account contacts.
Knowledge Required
-Experience of working within the energy industry (Essential)
-Leadership experience
-Experience in managing customer/3rd party relationships
-Strong communication with ability to communicate to stakeholders (internal & external)
Skills Required
-Effectively manage relationships with both external and internal customers (including the setting customer expectations)
-Analytical ability to assess and interpret data and identify opportunities and solutions
-Excellent written and verbal communication skills
-Ability to set clear agendas and support external meetings with customers
-Able to work under pressure, on own initiative and manage multiple deadlines.
-Strong commercial acumen
-Self-driven and results orientated
-Demonstrates Leadership Influences outcomes using effective negotiation
-Committed to continual improvement
-Engaging and motivating attitude and style
-Exceptional team player who builds open and supportive relationships
-Flexible and adaptable approach to work
If you're interested in finding out more information, we would love to hear from you.