As a 'non-certified' funeral arranger, you'll support clients by organising family visits and answering guest questions.
Ensure all regulated work, like selling and advising on our funeral plans, is referred to a 'certified colleague'.
Build positive relationships in the local community.
Hold the fort at the funeral home (there will be times when you'll be the only one in branch).
Support with manual handling of coffins and the deceased.
Requirements include a passion for delivering great service and building relationships, excellent communication and admin skills, strong attention to detail, and high levels of empathy, discretion, and care.
At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our founding in 1844, we've had a clear social purpose, and everything we do helps build a fairer world for our members, customers, colleagues, and communities.
We are actively building diverse teams and welcome applications from everyone. We aim to create inclusive work environments where colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, which means we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. When you apply, we'll ask if you'd like to be considered under this scheme.
As part of your application, you'll need to complete an online assessment, which takes around 20 minutes. Successful candidates will undergo background checks, including a DBS, adverse media checks, an occupational health questionnaire, and social media activity review. Any employment offer will be conditional upon completing these pre-employment screening checks.
The role offers £13.01 per hour plus benefits, part-time 18.75 hours per week, scheduled Monday and Tuesday 9am-5pm, Wednesday 9am-12:45pm, based in London Colney, Hertfordshire AL2 1QF. No previous experience is necessary as full training and ongoing support are provided. Benefits include:
* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round
* Discounts on other Co-op products and services
* 23 days holidays (pro rata, increasing with service)
* A pension scheme with up to 10% employer contributions
* Access to our Employee Assistance Programme for confidential support 24/7
* Virtual GP and free eye tests
* Career development opportunities including apprenticeships
* A friendly, supportive team making a difference in your community
* Access to Wagestream for flexible pay options
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