Business Analyst (Client Digital Solutions)
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Purpose of job
To play a key role in the design and delivery of digital, client-facing solutions that enhance client experience and support Birketts’ strategic goals. This role sits within the Client Digital Solutions (CDS) Agile Squad—a cross-functional team focused on developing innovative digital products that improve how clients engage with the firm.
You will work closely with internal stakeholders, clients, third-party vendors, and technical teams to identify opportunities, gather requirements, and shape solutions that are client-centric and value-driven.
This is a hybrid role (40% remote, 60% office) and may be based from one of our offices in Cambridge, Chelmsford, Ipswich, or Norwich, with occasional travel as required.
Accountabilities
* Act as a key liaison between business stakeholders, clients, and technical teams
* Lead the discovery and definition of digital product requirements
* Champion user experience and client-centric design in all solutions
* Support the CDS Squad in delivering high-quality digital products
* Ensure alignment between business needs and technical delivery
* Full view of the overall Product Delivery Lifecycle
* Facilitate workshops and discovery sessions with stakeholders and clients
* Analyse and document requirements
* Collaborate with technical teams and third-party providers
* Evaluate and improve user journeys, particularly within the client portal
* Translate business needs into clear, actionable user stories and acceptance criteria
* Contribute to agile ceremonies and support iterative delivery
* Maintain a clear understanding of initiatives, goals, timelines, and deliverables
The candidate
We are looking for a proactive and collaborative Business Analyst with a strong digital mindset and a passion for improving client experiences.
You will have:
* Proven experience as a Business Analyst in a digital or client-facing environment
* A strong understanding of the benefits of automation and process reengineering to drive efficiencies.
* Confidence in leading workshops and engaging directly with clients
* Strong communication and interpersonal skills
* A problem-solving mindset and the ability to work independently
* Experience working in agile teams and contributing to product delivery
* A focus on user experience and digital transformation
* A focus on user experience, workflow automation and an interest in how AI can help to enable efficiencies through data management and process engineering.
* You will be an expert in making the complex simple. You must have extensive experience of UML, Process Mapping, As is / To Be and how to illustrate these to non-technical audiences.
You will be:
* A clear communicator who can translate complex ideas into simple terms
* Comfortable working with a range of stakeholders, including technical teams
* Curious, analytical, and solutions-focused
* A keen interest in AI and how this can be used to benefit the role.
* An Expert in the use of BA tools such as Jira, Lucidchart, BPM etc.
* Enthusiastic about digital innovation and continuous improvement
* Proactive on analysing and validate market trends and championing client needs
Employee benefits
* 25 days holiday (FTE) plus Bank Holidays (rising with service up to a maximum of 30 days).
* Long Service holiday award - 1 extra week every 10 years continuous service
* Private Healthcare with BUPA (offered after probation is passed)
* Staff Profit Share and Individual Performance Bonus Scheme
* Salary sacrifice (Pensions, Staff Profit Share)
* Life Assurance - 4 x salary / Permanent Health Insurance
* Paid CSR Day
* Enhanced Maternity/Paternity Leave
* Subsidised gym membership
* Electric car scheme
* Agile/Hybrid Working Policy
* Dress for your Day Policy
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
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