We’re recruiting for Customer Service Advisors to earn up to £25,717 per annum.
Customer Service Advisor benefits:
* Potential for overtime at excellent rates
* Enrolment into our Pension Scheme with a generous company contribution
* Free onsite car parking and great public transport links
* Annual leave of 25 days, increasing with service + bank holiday entitlement
* Fully supported and structured training programme
* Reward and recognition scheme
* Employment benefits package including free tickets to local tourist attractions
* Potential of hybrid working arrangements with a mix of home and office working
Training is included to prepare you for this role
Customer Service Advisor role:
* Delivering excellent customer experience in line with the company’s Quality Framework
* Act as the primary point of contact for our customers, providing advice and guidance through a variety of multichannel communication; primarily telephone, but also including email, SMS text, social media, and webchat.
* Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve customer enquiries.
* Input quality and accurate information into core IT systems, to enable colleagues to respond to our customers with a resolution and in a timely manner.
* Liaise with internal departments and external companies to ensure a seamless and consistent service for our customers
Customer Service Advisor pay:
£24,667 - £25,717 per annum